Popeyes Louisiana Kitchen

The food is usually good, but the restaurant dining room is always neglected, dirty tables and trash and they don’t really maintain the drink station. Food always takes forever to get. I’ve been here several times and it always takes forever. Today was no different. Food took forever to get and was cold when I finally got it. The also always forget condiments, silverware, and sometimes drinks. Then flagging someone down to get it is a pain in the butt because they don’t monitor the front desk. It’s also dumb there is no way to order a biscuit on the kiosks, you have to add it in the impulse section but most people just skip through that so I forget it half the time.

This place has been notorious for bad reviews, so we have never gone, until tonight. 😱 It was shockingly bad!!! If you are traveling and want to grab a quick bite, THIS IS NOT the place to stop!! We waited over 30 minutes for our food and during that time could not believe the things we witnessed. We would have left (many did) but we had already paid and couldn't imagine what it would take to get our money back. Bottom line the Manager, who at one point yelled "more chicken will be ready in 8 minutes so everyone just chill", should be fired immediately! I can't even imagine how much business they lost due to incompetence. It's Friday night at 6 pm and you don't have any chicken made? YOU HAVE ONE JOB!!! I felt sorry for the employees they were trying but given no direction. BTW our order w

My husband picked up a late dinner tonight (7pm), they completely left out 1 meal and the 2 kids meals which were for a 4 & 5 year old who do not handle spicy were spicy chicken instead of original. None the less 3 meals were wasted money. I love Popeyes and after recently moving to this area I was excited to have one close. We most likely will not be back

STAY AWAY!!! The food is horrible in this location. It’s feels unsafe and looks shady. They are trying to force customers to use the self order touch screen kiosk. You can only order directly from an employee if you pay cash. We saw several employees in the kitchen area just hanging out talking and laughing. Not actually working. They don’t have anyone at the counter. They only come out when your order is done. Two customers came in from the drive through saying that no one answered them when they tried to order. When they finally brought our food out it was disgusting. Their Mac &cheese was soaked in oil. The chicken was tough and dry and the fries were soggy and greasy. I think the only way they are able to stay in business is catching travelers who exit I95 looking for fuel and a quick

Popeyes isn't known for customer service at any of their restaurants, I get it. But this was ridiculous. Possibly the worst managed restaurant. I was already reluctant to go to Popeyes due to poor customer service. But I thought I would give it another try. I ordered online, went inside to about 20 people standing around waiting for their food order. My order showed it was ready on the screen and on the App but it was nowhere to be found. Long story short, that was the same with everyone waiting. The average was a 45 min wait. I tried to cancel and get a refund on the App but the customer service clearly is not a priority for Popeyes. Just image what Popeyes could do (profits, customer loyalty, etc) if they trained their staff, streamlined logistics, and had decent store managers.