Popeyes Louisiana Kitchen

After working a 16-hour shift without a lunch break and running purely on exhaustion and energy drinks, I ordered food expecting a fresh, safe meal. What I received was unacceptable. The red beans and rice were clearly stale and old, and the chicken was dry, overcooked, and had obviously been sitting far too long. As someone who works in food compliance, this was especially alarming. The condition of the food suggests it may have exceeded safe hot-holding time and temperature standards. No customer should be served food that looks, tastes, or feels this way. This experience explains why this location receives poor reviews. The quality, care, and service were completely lacking. I will not be returning, and I strongly recommend management review both food safety practices and staff accoun

I ordered from this location 2 times this week and both times they got my order wrong. I ordered chicken sandwiches NO Mayonnaise and Cole slaw. Both orders were wrong as they added Extra mayonnaise on my sandwiches. They couldn’t get my side order right as well. I ordered Cole slaw (not for me) and that gave me red beans and rice the first time I ordered and mashed potatoes instead of Cole slaw on my second order. They have one Job and they failed miserably. Don’t eat here if you have any food allergies. They don’t care if they make people sick.

Had a wonderful dining experience at Popeyes in Vienna! The food was absolutely amazing fresh, flavorful, and perfectly prepared. What really stood out was the excellent service. The staff was friendly, attentive, and the server kept coming by to check if everything was fine, which made us feel truly welcomed and cared for. Overall, great food and outstanding service. Highly recommended!

So I waited 17 mins for my chicken and it came out hot and fresh! I ordered 48 pc mixed chicken spicy for my family and I. Sides were mashed potatoes and biscuits, always got to order the whole Jalapeño as well! Took it back to the crib and it was fantastic. The staff was amazing too. Will be back if I need a fried chicken fix.

I ordered online directly with the Vienna store at 0733 pm on Dec 31, 2025. My son went to pick up with a snapshot of the order confirmation but he was told that the order had already been picked up. Puzzled, I then went to the store and was told the same thing even after I showed proof of the purchase on my credit card app and the actual webpage with my order info. The manager named Nitish repeated that someone else had picked the order up by showing him a confirmation order. While someone could have hacked my phone as Nitish stated, I doubt anyone who had access to my phone would use their access to try to benefit by picking up <$15 order. I was also not trying to scam the store as Nitish implied. I left the store after being frustrated with the lack of customer service. Just awf