Popeyes Louisiana Kitchen

I hate to hate but this one needs to be addressed. I got my order 1/3 at about 1050. Simple 3 piece tender combo with an extra biscuit. I paid for my order at the drive thru and was given a drink with no ice and my one biscuit. The employee told me have a good night and promptly shut the window so i waited for them to come back and asked about my 3 piece tender (which was paid for on my receipt which they took from me). She gave me my food no problem and apologized for the mistake with a smile. I get down the road by Ketcham and start eating-my combo is missing a biscuit, i got no sauce and my fries are ice cold. Truly terrible, so bad i had to throw it in the oven when i got home

My husband and I went inside to eat today. We had a very nice experience. Although they seemed busy with the drive through, we were greeted relatively quickly and we're able to order. One worker quickly made our mango frozen lemonades (definitely recommend), while the other worker behind the counter asked for my receipt to make sure she wasn't missing anything. My husband loves the original chicken sandwich and it did not disappoint today. The meat was so juicy that it was dripping from the sandwich. They gave us plenty of napkins so he was fine. I ordered a 4 piece combo and every piece was perfect. The biscuit was extremely soft and paired perfectly with some grape jelly. We almost didn't come today because we saw (and read through) a few of the reviews. I am glad we didn't listen to the

Talk about unfriendly staff that dirty very dirty restaurant waited 10 mins before placing my order which ne was rude unfriendly and didnt speak never said had no sauce for fried pickles out fries were ice cold my chicken sandwich was raw half cooked I ordered another one the guy I wish I knew his name was rude and I waited 30 mins for 2nd sandwich which was sitting on the side of the drive through window so once again an ice cold chicken sandwich. The other issue is not one spoke English so not a hello how can I help u nothing just a cold look like we were supposed to know to order he just stood there! The amout of chicken and fries that were sitting out was disgusting and eveyone was grtting cold food! I will never go back NEVER!!! we all got sick last.night from the food dont eat there

Those of us who travel down south understand you get better chicken from gas stations than from PopEyes Louisiana Chicken in Wappingers Falls. We both ordered the number two, and while we agree the meat was flavorful, it was also tough as nails (not enjoyable). The French fries were good as well, but the coleslaw container was half full. The atmosphere was clean (it is brand new); location is convenient; service was excellent (although I got to say, I’d like to see greater diversity in their employees. I didn’t see a single white person working there...not cool). Prices are too high.

This place is very inconsistent. Two times I’ve ordered here. I had to wait over 20 minutes for spicy chicken. I don’t understand why they don’t have it ready or make some when they notice that the chicken is running low. I now have to wait 20 minutes for a spicy chicken while the rest of my food is sitting on the counter getting cold and soggy. Please work on management at this location.