Popeyes Louisiana Kitchen

We love Popeyes chicken! We think it's probably the best fried chicken around when they are fried properly. We've had chicken that's too greasy and too salty but, in general, most of the time, the chicken at this Dedham location is usually moist with good crunch and flavor. We like to get the chicken combo meal with mashed potatoes and Cole slaw. The biscuits are terrible, I'd rather they give the option to replace it with something else. The online ordering works well, especially with the ability to customize the chicken pieces we want. However, while you can order the mashed potatoes with or without gravy, it doesn't let you specify gravy on the side. When they add gravy to the potatoes directly, there's never enough for the large size mash. Service is OK. Even though we always pre-or

Popeyes is a fast food chain across the country serving up, in their own words, Louisiana style fried chicken with cajun seasonings. Overall though, I think the fried chicken is way too greasy and oily for me. I think the sauces are good, but overall every time I eat the fried chicken, it feels way too heavy for me. It can be a good option for food in the area if you really want it, but I wouldn't choose it as a first option.

Officially feel the need to review this place after multiple negative experiences. Only kept coming back due to this being the closest location and being given rewards for next purchase but im now done with this location. My order is always made incorrect, never had a decent customer service experience, and have always been told to park off to the side at the drive through cause the food was never ready within 15 minutes

In response to the owner’s response: the link you provided doesn’t work. AVOID! AVOID! AVOID! I don’t care how hungry you are or how much you’re craving Popeye’s, DO NOT EVER GO HERE! There are other locations not too far away and there’s a Chick-fil-A a couple hundred yards away. By far the worst Popeye’s location I have ever been to. Airport locations are better. They get something wrong with the order every time. Today, I ordered ahead on the app, the app said it was ready for pick up, and when I got here, they told me I had to wait 20 minutes for it to be ready. They had no explanation, they didn’t apologize, and they laughed when I said that this was unacceptable service. I’m still waiting for the food currently. After reading through similar experiences from others in the comments,

Every time I order chicken pieces they always give me like majority drumsticks. Like how can someone keep getting 12 drum sticks in a 16 piece combo. Like where’s the protein “ chicken breast”!!! the workers should know proper equal shares.