Potbelly

Just tried the Sweet Chili Chicken sandwich at Potbelly, and it’s got some serious flavor going on. The grilled chicken’s juicy and warm, and that sweet chili glaze? Tangy, a little spicy, and just the right amount of sticky. It’s the kind of sauce that makes you pause mid-bite and appreciate what’s happening. I skipped the pickles this time, and honestly, no regrets—the sauce had room to do its thing without getting interrupted. The toasted bread adds that classic Potbelly crunch, and I went with cheddar, which melted perfectly into the whole mix. It’s sweet, savory, and a little messy in the best way. This isn’t your basic sandwich—it’s got personality. If you’re into bold flavors but don’t want to go full spice mode, it hits a nice middle ground. Definitely something I’d order again,

I hadn’t been to this place in a while—the last time I came, I had their pot pie soup and liked it. So I decided to order again. I placed my order at 7:45 for an 8:30 pickup and got there a little after 8:30. When I got home and opened my sandwich to heat it up, I was really disappointed. There were just a few tiny shreds of turkey on the sandwich. I called the store to let them know. The person who answered said they weigh the meat and that what I got was the right amount. I told him both sandwiches barely had any turkey, but he just kept repeating that they follow their rules. He put me on hold, then came back and said there was nothing they could do because they were closing soon. He didn’t offer to fix the problem or even say sorry. For $7.99, I expected a better sandwich. All I saw

I really liked the sandwiches. The taste and the ingredients that goes into the the sandwiches are better than any subways. Also, the shakes are tasty as well. The employees are nice and polite. Also, loved the setting and the various NIU souvenirs that can be seen in the store. Although, they should allow tips in cash and add a tap jar since tips can only be paid in credit cards and not cash.

DO NOT ORDER DELIVERY! EITHER POTBELLY HIRES REPUTABLE DRIVERS FOR FOOD DELIVERY OR THEY NEED TO STOP OFFERING IT. ORDERED, PAID, DELIVERY DRIVER PICKED UP FOOD FROM STORE AND THEN NEVER DELIVERED SANDWICH. POTBELLY EMPLOYEE STATED THE DRIVER "CANCELLED" AFTER PICKING UP THE ORDER FROM STORE. THIS NEEDS TO BE ADDRESSED. STILL WAITING FOR MY REFUND.

Everything is awesome EXCEPT your dumb doors!!! Fix them please!!! I have watched customers walk away because they can’t open them. I know my 100 lb daughter would NOT be able to get them open. STUPID!!! Why respond to my review if you don’t read my review? We will go somewhere else!!! Now you are just FAKING IT!!!