Potbelly

EZ Catering order, absolutely delicious. They had great vegetarian options and sandwiches. Amazing variety and flavor! We got the sandwich bundles and vegetable soup!

I reviewed this sandwich shop about a year ago and I think it has actually improved since then. The staff is very friendly and helpful. The Potbelly app gets a lot of work by me. I order in the app and it’s ready 19 or so minutes later when I arrive. I either carry it out or take the bag to a seat and eat there. Prices are reasonable and if you use the app about every third or fourth sandwich is free depending on what you order with sandwich. Recommended.

Ordered a cup of potato soup from the girl at the register. She served me like warm soup with no cheese or toppings . I asked her for some cheese and she rudely snapped back with “that’s EXTRA” ! I have been working next door for months and I always order the same thing . Never been told it was extra. She was rude and unprofessional and I won’t be returning for a 5.00 cup of potato soup lukewarm and no cheese . I would be fired if I talked to a customer like that .

The staff that works the evenings lately just do not care about any customer service. No one greets you when you come in and they all have their ear buds in doing their own thing. Myles completely ignored us when we were at the counter. Asked him how he was tonight and he just turned and walked away. The food is great... just wished the stuff could show just a bit of personality and kindness towards their customers.

No welcoming customers, no saying bye to customers. Was out of Chicken Salad, was out of Tuna salad, out of hot peppers even with 100 jars around the restaurant. Could not open because those are "to sell". No napkins in any dispenser. We asked, they handed us 3 and still never re-filled the canisters. Set back in the back on their phones. Worthless employees. I will never go back to this potbelly.