Potbelly
Middleburg Heights, OH · Sandwich shop
- Address
- Potbelly, 6842 Pearl Rd, Middleburg Heights, OH 44130
- Phone
- (216) 929-7465
- Website
- www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
- Status
- Closed · Opens 10 AM
Potbelly is a restaurant located in Middleburg Heights, OH. It is one of 42 restaurants listed in Middleburg Heights. Its 3.1-star rating is slightly below the Middleburg Heights city average of 4.1 stars. There are 10 photos associated with this location.
About Potbelly
Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot.... More
Hours
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
Customer Reviews
Good service, great atmosphere. Everyone working seemed to be really cool and I was digging the vibe. Food was delicious, it barely made the ride home. Prices were fair and the quality of sandwiches were really good all of the cuts of meat weren’t paper thin.
We ordered a pick 2. Avo turkey and apple walnut salad and a big wreck. The salad barely had any lettuce at all in the bowl and one of the apple pieces had a stem still in it. The avo in the sandwich was non existent. It was an half of an half of a slice on the sandwich which also had bits of ham on it even though it was turkey. Also ordered a cookie and they were out.
I like this shop, they're still new in the area and are working out the kinks but the food is good. I removed a star due to their perks, as it stands their perk system is really broken and reaching out even to their corporate to correct it yields so-so results. I also removed a star due to the fact that their tomato sauce / caramelized onions needs some love (they currently add a weird taste). Go for regular subs Skip tomato based items and you should be alright for the price.
This was my first visit at this Potbelly. I ordered online. My order was done at the time that was suggested. The staff was very nice and helpful. The restaurant itself was very clean. I ordered their BLTA and chicken pot pie soup. The food was good. I really liked the soup. It was delicious. I will definitely order from here again.
I placed an online order with a specified pickup time, but the reality was far from convenient. Upon arriving, my order wasn't ready, and I was met with vague assurances that it was "being worked on." What was most frustrating was watching several in-person orders and other online orders fulfilled while I continued to wait. After 15 minutes of waiting, I requested to cancel my order and receive a refund, especially since they hadn't even started making my sandwich yet. However, I was told I had to request the refund online. To my surprise, the website stated that cancellations and refunds must be handled by calling the store directly! This contradictory information and disorganized service wasted my time and left me with no food and a runaround for a refund. I do not recommend this place.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.