Potbelly

TLDR: sandwich, broccoli cheddar soup, cookie, and shake were all amazing!! Staff was not. I almost never leave bad reviews, but I have to on this one since they refused to let me use an offer I received via email from Potbelly. My husband and I went to the Tinley Park location last January for the first time and had a great experience. Because it has been a year since our first time visiting this restaurant, we had questions on things, naturally. Everyone working was so short and vague at answering our questions. They were either ignorant or purposely being vague because they just didn't want to help. (Like the size difference between the original and the big sandwiches, all you have to do is show us the bread. And which soup container is the soup cup and the soup bowl). This is where I

I usually get good service at this location. But today December 10th, 2025, a young man was at the load station. And he gave me some very unneeded attitude. I could hear him moaning and groaning from the back before he came out to help me, then once arriving to help me get my sandwiches he gave me some unneeded attitude. He said something and when I asked “pardon?” He said “nah not you” then when I asked for an original sandwich on regular bread he said “what’s regular?”. I feel like it was self explanatory and I don’t really need the bad attitude. I worked at potbelly long ago and I know it can be overwhelming trust me. But I was being pretty nice and efficient in how I ordered. Trying to make it as easy as possible because I know how it can be. And I don’t appreciate the attitude at all.

Went in grabbing what I thought was a quick and simple lunch two pick your pairs soup and salad and sandwich and salad my salads were just toppings and a few random pieces lettuce. Was told that whatever lettuce I got was what was on the truck. I was however offered they be remade but I was already two far for that... Just wanted to have lunch today is all... Why not make them correctly the first time confused 🤔

Terrible experience. I had ordered at 5:08, got in there at 5:20. No workers even acknowledged me, I told them I had a pick up order, and didn't get the food until 5:50! I even asked for a refund but the process was very long the woman had said. One worker had clocked in and didn’t even put on gloves or wash his hands before starting his shift. I’m even missing one of my chips!

I came to this location Lagrange the young man was so great but young girl was so rude talking from her tip nose I didn’t give a tip because I knew she will take from my tip . I hope to separate the tip between the co workers because some work hard and other don’t care .