Potbelly

Team on 3/4/26 Closing… nobody behind the counter at 7 PM. I waited ten minutes and even opened the door twice to see if I could get someone to come up front. Super disappointing when I was looking to grab a quick bite. Definitely done going here when I can’t even get service. Upper Management should check the schedules for those working… might want to check their timecard to see if they were even clocked in. I didn’t see a soul. I’d post a review about the food but I couldn’t get any.

Disgusting. Ordered a sandwich for lunch, unwrapped it and the avocado is brown and there’s hair immediately sticking out, unwrapped it more and there’s lots of hair. Lost my appetite and did not eat.

I usually love PotBelly! But the employee today was at the table on his phone, seemed perturbed that someone actually wanted to order food and then when I asked for my cup said….”they're right there,” as in “get your own.” Then he went right back to sitting with his phone. I just had a cup of soup. It was ok. And to be honest, I’m not sure I would have wanted him to make me a sandwich as he used elbows to punch the cash register so he wouldn’t have to change his gloves. He then treated the next customer the very same way.

Stopped in after placing an order online. Restaurant was somewhat messy. Tables were dirty, as were the floors. Food came up pretty fast. Food tasted as it should have from a Potbelly shop. Employees were busy and didnt interact because we placed online, they just placed the order on the shelf for prepaid/orders. Plenty of parking. Handicap spots available. Outdoor seating was also an option.

November 7, 2025 at about 6:15 PM. This was the first time I’ve tried this place, and I decided to order the BLT wrap (with avocado), to go. The guy who took my order was welcoming, professional, and asked me to let him know if I have any questions about the menu. The other two workers, though, were strictly business and not at all personable. - which is OK but, not the right vibe which any business should be putting out there in such a competitive industry. It was obvious that the guy who took my order cares about this business & his customers. Places like this need more people like him. As for the wrap, which costs $10.39 (including tax), I think there should have been more of everything added to it, considering this price level. This wrap is not very big, so it certainly could have