Primo Pizzeria & Italian Specialties
Saratoga Springs, NY · Pizza restaurant
- Address
- Primo Pizzeria & Italian Specialties, 4208 NY-50, Saratoga Springs, NY 12866
- Phone
- (518) 584-5700
- Website
- getprimopizza.com
- Status
- Closed · Opens 11 AM
Primo Pizzeria & Italian Specialties is a restaurant located in Saratoga Springs, NY. It is one of 213 restaurants listed in Saratoga Springs. Its 3.7-star rating is slightly below the Saratoga Springs city average of 4.3 stars. There are 10 photos associated with this location.
Hours
| Friday | 11 AM–9 PM |
Customer Reviews
New Years Eve, 5pm, 10 minutes drive. Online order with pick up. Pick up time correct but text to remind me came in after I left with order. 3 items ordered Calzone was great! Mine was sausage, red peppers, black olives. Very good marinara sauce. Antipasto good. Forgot the dressing. Garlic parm wings could have been more flavorful. Cooked well. Blue cheese sauce and celery. Overall I would definitely go back and next time try a pizza.
Had a pepperoni pizza, an order of garlic parmesan wings, and an order of mild wings delivered tonight. Delivery time was not bad for a Friday night. Delivery driver was awesome, especially with the dogs. But the garlic parmesan wings had no flavoring and the pepperoni pizza was burnt on the bottom and crust was extremely tough. I do notice that the wings here are hit and miss. But for $15, for 10 wings, I expected something a bit different.
Upset stomach after eating, but not as bad as the customer service was. Arrived to pick up online order (two pasta dishes) and waited 25 MORE minutes after being told that it will be 5-10 minutes. Not apologetic - more of an insincere "sorry about the wait." Also, asked for extra sauce and it seems like that may have been a joke to them as I received basically a bowl of sauce with pre-cooked chicken chunks in it and a little pasta. (See pic of "extra" sauce looking like a bowl of chili) The food tasted good but as mentioned something set my stomach off. They should move to cooking own chicken I feel. It's too bad because I did used to like this place. A nicer attitude and an overall feeling that they care would go a long way. Especially when I expressed I was disappointed in the wait.
Until last night, I would have recommended this place to anyone. Last night however, we ordered our pizza and when it was delivered we dug in! My husband took a bite of his slice and noticed there was a nail in the crust. We immediately called and talked to three different people, the last person being the manager. They called us liars, didn’t offer to replace or refund the food and said the owner would call asap. We even drove the pizza back to them, showed pictures and they still said we were lying. Over the years, I’d have to guess we’ve ordered around 100-150 times, we’ve had mistakes happen but never requested a refund or remake. I could see if our order history was suspicious of people just looking for free food but it’s not. I still haven’t heard from the owner and will not
i don’t think i could explain enough how much i love primos. it’s always been my favorite, but im currently 8 months pregnant and oh my GOD i could eat the garlic knots every single day. i will and can not eat them from anywhere else. shoutout to primos for the best garlic knots this girl could ever ask the heavens and earth for.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.