PrimoHoagies

My wife ordered a cheese deluxe sandwich. Online shows the cheese deluxe on the left. My wife got this poor excuse for a cheese deluxe on the right. Never again. This place gives Primos a bad name.

Not the best at following orders 😕 asked for roast beef with spicy cheese, add mustard (no oil) and no lettuce. I got roast beef with lettuce, oil and regular cheese. Think just about the only thing they got right was cutting the sandwich in half.

Let me say that the food from Primos is always good. I get take out when running errands nearby. Ordered sandwiches and macaroni and potato salads are good also. But I have to say though that the person who took our order was literally miserable on the phone. Hope to chalk it up to everyone has bad days but when your job is customer service....if you hate your job get a different one. Person at pick up was great. Never had a bad sandwich from this shop. Getting a little pricey though! Over $50 for a few sandwiches. Yikes. Are there tarrifs in lunch meats?? (Kidding, not kidding) 😝😭 The cost will definitely affect orders in the future.

Sarah was rude, unprofessional, and should look for a different industry. Not only was our order wrong - which is fine, it happens & we would have been understanding - the staff failed to answer the phone over 5 times, placed me on excessive holds, and argued about getting our hoagie wrong - it was just supposed to be ham cheese and mayo, not too complicated. If it was handled even semi-professionally, my partner and I would not have minded at all, but she was condescending, combative, and hostile when we returned for our sandwich, having to unlock the doors despite it being 20 minutes before posted close.

Sarah was completely unprofessional and rude. She did not get the order right in the first place and gave me trouble when I called to get it fixed. Not to mention I had to call 5 times just for her to pick up the phone. This all happened before their closing time of 8pm.