QDOBA Mexican Eats

A great place for a burrito or a bowl I recently stopped by Qdoba Mexican Eats on the north side of Prince WIlliam Parkway to the west of I-95. I had a genuinely good experience from start to finish. Parking was easy, with plenty of spaces right in front of the store. Inside, the restaurant is surprisingly roomy, with a large dining area that had several booths and tables. The tables and common area seemed clean and well kept. There’s room to sit comfortably, eat, and actually talk without feeling rushed or crowded.The staff stood out as especially pleasant and welcoming. As with other restaurants in the chain, customers order at the counter from right to left telling them what you want on your order. You follow your order to the end of hte counter where you pay for it and ither take it to

If I could give zero stars I would. Just showed up to pick up my daughter’s online order and take it to her work. Upon arrival, they could not find my order and had no desire to help figure it out. I provided countless screenshots to include the charge on her card and still I was told-if they couldn’t find the paper receipt (I’m a pile scattered behind the counter) I would have to leave without my purchase. Of course, poor customer service is always disappointing, but when you call the owner and he says things to you like “are you done yet” and then hangs up on you, it’s quite clear where the customer service standards come from. So instead of making a $12 purchase right, the owner decided to lose our business forever. I’d proceed with caution when placing online orders to save your sani

Came in today to use my coupons I was GIFTED from the General Manager of a different location (about 20 minutes away). Unfortunately, your staff is horrendous at customer service. Did not let me use my coupons at all. The manager who was checking people out was extremely rude, dishonest and unprofessional. When a customer has a CLEARLY STATED coupon, you’re supposed to honor it. I’m a restaurant manager myself. I understand the way of the land. If you don’t use coupons for meals in these times, then you aren’t playing the game right. I will fortunately NEVER BE BACK TO THIS ABSOLUTELY HORRENDOUS LOCATION. DO NOT WASTE YOUR MONEY, DO NOT WASTE YOUR TIME. Turn around to go to the far superior chipotle.

Pros: - The food quality is high (for this type of restaurant). I always get hot and tasty meals from this location. - The restroom (Men’s room) was clean every time I’ve visited. - Bilingual staff. No issue communicating in English. - Friendly staff. Everyone smiles and does a great job with the service. - They have an App and it provides mobile orders; you’re less likely to wait for mobile orders. Cons: - Mobile pickup orders (when you order through the app) can cause delays during pickup; if you order during peak business hours.

I placed an order through the QDOBA app for delivery @ 6:54pm. It says it should be delivered through DoorDash between 7:37-7:57pm. At 8:28 the food still wasn’t here. I called the help number for DoorDash and they said that they don’t have a driver yet. WHAT??? He said since my order is late I can continue to wait or cancel my order. I asked if I cancel would I be refunded. He said yes. I said ok since it’s going on 2 hours cancel my order. Done. He said I need to get you ver to the store to process your refund since you ordered through their app. Ok cool. I spoke with a Supervisor at the store and she said she needed to call her manager about the refund and someone should call me back. I had a guy call me back saying he was the manager and that he also had DoorDash support on the l