Red Robin Gourmet Burgers and Brews

My daughter and I stopped in for a late lunch today, and unfortunately had a very disappointing experience. When we arrived, the hostess told us it would be a few minutes before we could be seated, but a service manager took us to a booth right away. There were only a handful of tables occupied, including the booths in front of and behind us. My daughter went to the restroom, so I planned to order her a drink while we waited. The service manager then went to the table in front of us and took their drink orders because their server was busy. Within about five minutes, their drinks were delivered and their order was taken. Meanwhile, we were never acknowledged. During that time, I watched the table behind us receive service multiple times, and another nearby table was also checked on sever

We had a great experience coming here for dinner. Our server Lauren was extremely nice and attentive. I would come back just because she was such a good server. The place was decked out for chritmas with lights. Customer service at the highest! The only thing I was sad about was my to go salad didnt come with chicken.

We haven’t been here in a while but just had to get in for a good burger. Service was quick and our order was accurate. The food was tasty and just what I would expect!! It was quiet since we went in after the dinner rush and we got to enjoy the game in the bar.

This is a fun place it's big the food is better than Chucky cheese, but it's still a children's play place. Great menu though. It's more like a Jungle .... But the price no parent discount so it cost $27 to take one kid even if you are not playing.... And 40 if you go past one hour. That part sucks I have no problem paying a little for me but to take a kid to run off energy get out of the house that's a pretty steep price. I guess you better join the fun get your $ worth

We normally have good service at your Castle Rock Colorado restaurant but we have had a few very disappointing experiences over the last several months. The most recent was on Wednesday 11/26/25. We were seated in a booth with other customers around us. We were looked at by wait staff but no one ever attempted to come over to help us. The restaurant was not over packed. We waited for over 21 minutes. Since no one approached us we walked out. We went to your restaurant in Greenwood Village and we were pleasantly served immediately. I do not feel it is up to me to look for someone to help us. It is your staff responsibility to have our needs met. On the way out I told the front desk that they need more wait staff and that we were very disappointed with lack of service. I do not want to