Red Robin Gourmet Burgers and Brews
Durham, NC · Restaurant
- Address
- Red Robin Gourmet Burgers and Brews, 5313 New Hope Commons Blvd Ext, Durham, NC 27707
- Phone
- (919) 419-4980
- Website
- www.redrobin.com/locations/nc/durham/durham-256
- Status
- Closed · Opens 11 AM
Red Robin Gourmet Burgers and Brews is a restaurant located in Durham, NC. It is one of 883 restaurants listed in Durham. Its 4.2-star rating matches the Durham city average of 4.2 stars. There are 10 photos associated with this location.
About Red Robin Gourmet Burgers and Brews
Home of craveable craft burgers, bottomless sides and beverages, and a welcoming place to gather with family and friends. Red Robin is where you can take a well-earned break, relax, and feel taken care of. From burgers, sandwiches and satisfying... More
Hours
| Saturday | 11 AM–11 PM |
Customer Reviews
Great location tucked downhill off of 15/501. Atmosphere very chill, good lighting, the restrooms were also clean and TVs are not loud which is a plus you can hear yourself think. We always go for the wings and endless fries. But for some reason the Banzai wings did not have much sauce on them they were drizzled rather than drenched with sauce. So a tad bit disappointed but we did ask for extra sauce on the side. Our waiter named Korea was very friendly and attentive. We chose not to get the combo (2 for $20.00) good bang for your buck if that's what you choose. We did get drinks so that drove the tab up a bit. But overall we did enjoy also the Holiday decorations made it more enjoyable as well. We will be returning in the near future and do recommend this location.
Here’s your review, polished and balanced: --- Red Robin feels like one of those restaurants that may be past its prime. There was definitely a time when the food stood out—well above average for this style of casual dining. Unfortunately, this visit didn’t reflect those better days. The quality just wasn’t what it used to be, and the overall experience felt a bit underwhelming compared to past memories. That said, the staff was genuinely friendly and welcoming, which made a noticeable difference. Service was attentive and pleasant throughout the meal. The restaurant itself was moderately neat and clean—nothing remarkable, but certainly acceptable. While it wasn’t a terrible experience, it didn’t live up to what Red Robin once represented. With a few improvements in food quality and at
We sat in the bar area. It felt more private for my husband and me after a long day. The waitress Catherine was sweet and professional. The manager Darby came by our table a few times to help and was really kind and thoughtful. The staff are definitely doing their job well! I had the Scorpion burger and it was delicious and I felt a tingling on my tastebuds even afterwards. An enjoyable feeling as it was a flavorful choice with a kick! Great place, great food, and great service!
Today at 12 noon 6/4/25 Came for pickup order of donatoes pizza. After waiting for a few minutes a guy came up to me and said YES? I said I have a pickup order he said okay do you want to place it I said no it’s a pickup he said okay and… He was short and in a bad mood had no badge or anything on identifying himself as an employee. He was not happy and came off super annoyed to be there. I was taken back by the mood. Even worse was the pizzas were gross one was under cooked not edge to edge toppings, and raw in the middle the other one was way over cooked. I won’t be back to this Red Robin ever again.
Arrived, 3/1/26 around 2 pm: The host at the front door did not know how to seat two people so we waited for management (I guess) finally got seated and no one helped us, sat there waiting, no drinks, no update and so we got up and left after several minutes of waiting. And on top of that the A/C wasn’t either on or wasn’t working. It was hot up in there. You need to hire a responsible manager or get the one you have in gear! 👎
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.