Red Robin Gourmet Burgers and Brews

This place is always a good place for lunch or dinner. Good food, good service, and good atmosphere. The management is good too! Any complaints are immediately taken care of. It is 30 minutes away from me, but it is my go-to for any celebration or just a good meal. By the way, the Avo-Cobo salad and the whiskey River barbecue chicken wrap are amazing!

Haven’t been to this restaurant in years and happy to say they are still amazing. The bottomless fries are always good but I do watch how many I eat. Katie was our server and she was outstanding. Very professional and very attentive. Hats off to her and hopefully they see this review and give her some kind of recognition. Food was delicious. 2 of us had chicken and the other had a burger. Food came out perfect and tastes as good as it sounded. Oh the onion rings were nice and crispy too. The hosts job performance was excellent too. Don’t catch his name but very knowledgeable and friendly. What stood out for me was how they how they had random works of art on parts of the ceiling. Love the atmosphere! Outstanding overall experience and would recommend it for all.

This place is the same as any other franchise restaurant. When we first arrived and this was the first red flag about the place. There was no hostess. We waited around for like about 5 minutes for someone to actually seat us. And the thing is they were not busy at all maybe 3 or 4 other tables inside. A few servers saw us but ignored us. After we were seated the waitress told us about joining their reward program and we would get a free appetizer. At the end of the meal she still charged us for it. Also im not sure why but I ordered a root beer float and they put ice in it. The endless fries were soggy. We had to let the manager know because it was hard getting our servers attention. The only person actually being attentive was the manager.

Mel is amazing; so personable and attentive!!! Basically every single server is amazing here. I come here often and always have hot and delicious food!!

My wife and I chose Red Robin in Gurnee, IL for our Valentine’s Day date. Unfortunately, when we walked in, three employees were standing together talking and we were not greeted. First impressions matter. Although we were seated quickly and our waitress was attentive, we later discovered we were charged for an item we never ordered or received. We also did not receive a receipt from the table kiosk, which delayed us catching the mistake. The manager did correct the charge once it was brought to their attention, and we appreciate that. However, guests should double-check their bill to ensure accuracy before leaving the restaurant.