Red Robin Gourmet Burgers and Brews
Holyoke, MA · Restaurant
- Address
- Red Robin Gourmet Burgers and Brews, 27 Holyoke St, Holyoke, MA 01040
- Phone
- (413) 315-4350
- Website
- www.redrobin.com/locations/ma/holyoke/holyoke-178
- Status
- Closed · Opens 11 AM
Red Robin Gourmet Burgers and Brews is a restaurant located in Holyoke, MA. It is one of 114 restaurants listed in Holyoke. Its 4.0-star rating is slightly below the Holyoke city average of 4.1 stars. There are 10 photos associated with this location.
About Red Robin Gourmet Burgers and Brews
Home of craveable craft burgers, bottomless sides and beverages, and a welcoming place to gather with family and friends. Red Robin is where you can take a well-earned break, relax, and feel taken care of. From burgers, sandwiches and satisfying... More
Hours
| Saturday | 11 AM–10 PM |
Customer Reviews
The burger was good! Fries were kept full and the shake was awesome! Real strawberries! Megan was an excellent waitress! Would go again!!!
Every time I go here and try to order the full Caesar salad, they always give me the side one! And despite it being a bottomless side salad, do you know what happens after? They never come back to the table to offer to refill it. Seriously. They actively avoid the table after. So I pay 7.30 for a tiny 390 calorie salad that should be bottomless— actually, it’s not, because then the servers avoid you as much as they can. Oooook. Otherwise the food is good, atmosphere is nice, they at least refill the bottomless fries a couple of times. Never the side salad, though. 🙄
Let's start with the things that were good. 1. The food tasted like it should, tasty too. See photo. 2. Atmosphere. The restaurant was a good temperature and had a great Red Robin feel. My children enjoyed all the things to look at. 3. Our waitress, who was tasked with covering us as an extra table, handled the added stress and problems with a good spirit and attempts to be kind. Now the bad. 1. We were sat in a section with no waiter, because they were out on a delivery. Evidence of a lack of organization. 2. My food wasn't as I asked it to be prepared. I asked for well done and ot was not. My wife's southwest salad had no tomatoes or cheese, and so few tortilla strips we thought there weren't any. We were told the chef was new. We did get replacement bits for the salad, though. Overall
Let's start saying this is my second visit here. To be fair I didn't review it in my first visit cause anyone can have a bad day. When you get to the hosting area you can see several tables empty but they make you wait 10 - 20 min to be seated for no.reason. when you finally get to your table the cushions on the seats are gone .. you literally can feel the wood. Some of them are completely ripped. Can't believe they keep setting customers in those tables. Then it takes forever for the waiters to go to your table .. I ordered the onion rings tower. Way overcooked and drowned in oil. I ordered a coke 0 and I finished ... I waited like 25 minutes with my glass empty until I finally got a refill.. the food ... Forget it .. it took like half an hour more. So from your arrival to be able to e
DO NOT GET the chicken ensenada!!! This is what u get and the waitress and manager were rude about it!! The manager didn't care at all!!! This is why I don't go to RED ROBIN anymore. Gave it another chance but waited over 40min and server came only 1 time to get order, 1 time to bring drinks, and 1 time to bring food and the food was a disgrace!! NEVER AGAIN WILL I BE BACK!! The manager and server (Angela) laughed the whole time. This place went downhill. This place deserves a BIG FAT 0
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.