Red Robin Gourmet Burgers and Brews

My husband and I used to frequent Red Robin, but stopped due to extremely poor service and awful food. It used to be great, and then there was always something from employees blasting the most inappropriate music, servers being so rude, (except Mr. Tim) and the food being slop just thrown together. We haven't been in six months, but went last night for the hell of it. It was the best experience we have ever had at Red Robin. The host was a woman, dark hair and glasses, she was so nice and welcoming. Our waitress, I really wish I had seen her name, but she was so nice. She was so good at her job too, we never had to ask for anything and she was so fast. She was tallish with medium brown hair and a bandana. This was on 02/17 around 8:45pm, and we sat in the booths by the bar. The food was gr

Went Sunday, did not seem very busy, a lot of empty tables, but still.waited about ten minutes. Appetizers came quickly, as did the main course, food was delicious. Not sure if they have a staffing problem, three tables in our area were full of plates etc from previous customers. Had to ask for my side salad, after the meal came. Server was polite, and she did a great job. So I knocked down the stars because, it just had a weird atmosphere. I could see if they were slammed packed, but it wasn't even like that!

The server was great, very little wait time, but both burgers ordered with no pink came out borderline raw. Waited for the new ones and one of those also came out really pink. The picture below is the second one. The first was worse. They took it off my bill which was good. But if it was a steak it would have been good. Lol Maybe the cooks were having a bad night. Tighten up Red Robin, Red in the name doesn’t mean have Red in the burger.

Been a frequent visitor with this business in Cary great service and food always hot. Started coming to wake forest location the waitress is always nice but the kitchen suck. Food always cold and not accurate. Manager gets an attitude because you don’t want to eat cold food and the fact of the order not fully prepared as asked. The posts full need quality In the kitchen.

First trip to RR. Wonderful service tonight from our server (I think his name tag said Radio) as well as from the manager ( she had blonde hair in a ponytail) the food was all fresh and our drinks stayed full. We've only had service this good one other time since before 2020. Thank yall so much!