Red Robin Gourmet Burgers and Brews

Going out to eat is an experience. It is supposed to be, at its core, pleasant and somewhat memorable. Drinks are supposed to get refilled, conversations should be able to flow, and connections are garnered at the table! That was the complete opposite of what my entire adult family experienced at this Red Robin. We ordered our food, waited, waited, waited some more, and then finally our food came out. It was Room Temperature! How does my food, which I've been waiting so long for, come out ROOM TEMP? Then the accouterments! I asked for extra pickles, a couple campfire sauces, and some ranch. Oh, and not to mention, we ordered a short stack of onion rings! Did they come? Right when we were done with all of our food! The fries were cold and the service/servers were beyond negligent. After ask

I've never had a worse waitress ever. The food was great, nice peppery cheese and thick cut steak fries. (Even though I asked for Sweet Potato) fries and definitely enjoyed having the entire spread for only $5 due to the Red Robin Rewards. If I would've paid full price for this experience I would've been highly upset. Other than that, I had to ask for napkins, I had to ask for more tea then was brought a to-go cup with a dome lid. Just ridiculous stuff.

I love this place! I eat a low-carb diet, and I get the double cheeseburger without the bun. The waiters are always nice here. I love the option for endless fries; the seasoning they use is so delicious. I even bought some! I go here almost every weekend. Last time I was there, I had their onion rings with this special sauce I had never tried, and it was VERY GOOD. I'll add the photo; the onion rings are massive.

This was my first experience at any Red Robin. I was very well pleased most especially by the service. My waitress, Katelyn, at the West Chester, Ohio location, was superb in every way. She was attentive, without being annoying or overly intrusive. The food quality was quite good and my meal included never ending sides. Having the manager to personally check it on us was a classy touch. Give them a try. You won't be disappointed.

Worst experience ever!! We had 6 in our party. We were seated right away (the place was pretty empty). We did not see a waiter for 25 minutes. Well we saw our waiter but even when we tried to flag him down, he didn't come over. Finally he stops by and asks if we want free fries. He didn't bring us water or anything. He started to walk away and we told him we wanted to put our drink order in. He told us we had to wait until he put the fries order in. Another 10 minutes goes by and we had to flag him down. Finally got our first round of drinks 35 minutes after being seated. There were a few customers at tables around us that left because they were not waited on for so long. For our second round of drinks, and to get our food ordered, we had to once again flag our server down.