Richard's Diner

Disappointing decline in service and quality As someone who rarely writes reviews, I feel compelled to share my recent experience. I have been a loyal customer for years, but the quality and atmosphere have shifted significantly. During my last visit, the food on the warmer was unappetizing—largely dried out and mostly bone. More concerning, however, was the service. I encountered an older woman who identified herself as the owner’s mother; she was remarkably hostile and dismissive from the moment I walked in. Despite my polite demeanor, I was met with "smart remarks" and a condescending attitude, culminating in my food being shoved at me as if I were a burden. Conversely, I want to commend the younger woman working at the counter. She was the definition of professionalism—courteous, respe

As a Jamaican restaurant one thing dish that you should be able to prepare is oxtails I don’t know what’s going on with they oxtails in here. Oxtails be very chewy got to chew it up for a good 2mins just to swallow. Oxtails are suppose to be tender. Don’t order they oxtails I think they cooking it on high heat.

The food quality was not food. I order jerk chicken with rice and peas. The rice taste burn and the chicken was rotten. The lady at the front did not have good customer service, no hi or thank you just mean. This is the problem with black businesses no good customer service and they wonder why they go out of business.

Against my better judgment I ordered jerk chicken with pasta on Uber Eats and I recieved fried chicken instead. The food was cold and chicken was bland, as well as the pasta. I thought this was the night food I used to get on Sundays but guess not. I called to asked if they had Jerk chicken they said, yes; so...why did I get fried.

This weekend is my last time buying food here I was a dedicated customer always had good customer service for some reason there's some new faces serving food an the attitude was disgusting my 40 dollars should be spent without the nasty attitude. I will leave the food next time I go to any Jamaican restuarant with nasty behavior unacceptable.