Rita's Italian Ice & Frozen Custard

This location is absolutely the worse. This is the second time I’ve come to this location and the workers seem to be confused, can’t make decisions and don’t bother to call someone that can answer basic questions since they can’t answer them. I went to this location and purchased an ice then realized that I have a free ice so I asked to have the free ice in addition to the ice I purchased. I showed them both on my app on my phone that I have a free ice but since they couldn’t see it in their computer which makes no sense they wouldn’t let me get it..they were both confused and unsure of what to do and instead of saying we’re not sure let us call a manager or a supervisor or someone that can figure this out they said sorry you just purchased an ice so we can’t give you a free one. The free

Absolutely horrible. The service was atrocious, the guy at the counter was unprofessional didn't acknowledge me at all when I said thank you countless times and didn't even try to hide that he'd rather be elsewhere. Also, I ordered two flavors and only got one even though I specified the order. And if that wasn't enough, the gelato tasted expired. I've been going here for years and this time was the last time.

Wonderful spot for custard and shaved ice. The woman is always nice, even when very busy. I drop by with my work mates and we all love the different flavors and it’s a great place to get my sugar rush. Don’t bother with the other low star review. No one has ever been anti-anything to me or my coworkers ever during our visits. Entitled, impolite people who would accuse clouds of racism because it rained on their birthday. Bless them Lord for we sometimes forget to love one another. Great Ice Cream, great tasting shaved ice and always friendly service. Thank you Rita’s for being a bright spot in my day every time I stop by. -V

My family and I had such a wonderful experience at Rita's! The custard was absolutely delicious – so creamy and wonderfully sweet. What really made the visit special, though, was the customer service; the girl who took our order was incredibly nice and friendly. Highly recommend!

Love to go here with my kids. We always have Gelati with the Watermelon flavor. Their waffle cone with vanilla soft served and rainbow sprinkles is great. The staff is very nice and always take care of us in a timely manner. Good Ice Shop in Englewood.