Rita's Italian Ice & Frozen Custard

I have never in my life paid this much for two scoops of ice cream and felt this disappointed. The portions were shockingly small, the ice cream was half-melted before it even reached the counter, and the young staff behind the register acted as if taking my order was a major inconvenience. There was no greeting, no smile, no sense of urgency. I understand that help is hard to find these days, but basic customer service should not be optional. When you charge premium prices, you should deliver a premium experience. This was anything but that.

This is the PERFECT place for anyone who wants to enjoy the best ice creams , italian ice and frozen custards. I really love their frozen custards ... they are simply AMAZING. So soft , creamy and delicious ❤️ Also this particular Rita's Ice ( near Randolph ) has a really good and friendly service. I really love to come here quite often while sitting in my parked car and enjoy the evening with their perfect varieties of frozen custards and ice creams.

It's A Rita's so you will get exactly what this franchise has to offer. Unfortunately, the parking gear is completely ridiculous! It's probably one of the smallest parking lots I've ever seen in my life. Maneuvering just to get in the parking spot alone can be a chore. It's a good local spot, considering the hassle of the parking when it's crowded, you may just be better off going to the trade zone for the Ritas there.

Unfortunately, our experience at this Rita’s location was disappointing due to the poor customer service. The employee behind the counter, Arianna, was incredibly rude from the start. She rushed my husband while he was trying to order, and when I politely asked her to repeat herself (as I’m slightly hard of hearing), she rolled her eyes dramatically and responded with noticeable attitude. When we received our custard, I kindly asked for a bit more sprinkles, and instead of a simple “sure” or “no problem,” she gave me a nasty look, snatched the cup from my hand, and rolled her eyes again. After handing it back, we still said “thank you” — to which she gave no response and immediately turned her attention to the next customer without any acknowledgment. Customer service really matters, and

This Rita’s stinks. The custard is over churned almost like butter, the girl who works there with dreadlocks calls you “dude”, “bro”, the orders are always wrong, every time they open the window to take your order it smells like musty mold. Your business is at its height in the summer, get it together! All the Ritas in the area are shutting their doors, I see this happening here next! So sad….