Rita's Italian Ice & Frozen Custard

I've frequented this Rita's several times. For the most part, I've had a positive experience. However, this most recent time (8/6/23, around 3:30pm), I ordered a mango misto and found a disgusting, moldy green object in my beverage. I don't know if it's something that was growing on the misto maker, or it came from somewhere else, but I've ordered and consumed enough mistos to know this is not normal. Crazy how one poor experience can overwrite a handful of positive experiences, but I will no longer be going to this Rita's.

Don’t waste your time- this place has gone absolutely down hill; it’s so expensive and the serving size is tiny. What a rip off. See the pictures. These 2 ice creams cost $19. Waffle bowl was stale. 1st photo is supposed to be a small, second a large- they look the same. Ridiculous. Owner is also very rude.

I recently visited a Rita's location that was an utter disappointment and, frankly, a disservice to the brand’s reputation. From start to finish, my experience was frustrating and unpleasant, and it’s clear that this location falls far short of the standards I’ve come to expect from Rita's. First and foremost, the staff here were astonishingly unprofessional. When I arrived at the window to place my order, they exhibited a shocking lack of courtesy and efficiency. Their attitude was dismissive, and they seemed more interested in chatting among themselves than providing decent service. It was apparent that customer satisfaction was not a priority for them. To make matters worse, I was subjected to an incredibly rude and uncalled-for comment about my attire. I was wearing pajamas, which I

This is probably the 10th time I’ve come to this ice cream shop. The ice cream is great. that’s not the problem. The issue is the same employee who always attends us. He’s consistently rude and seems upset every time we go. At first, I gave him the benefit of the doubt, thinking maybe he was having a bad day. But after 10 visits, it’s clear this is just how he treats people. This time, he was even unpleasant toward my son, and my husband had to talk to me about it afterward because it really bothered us. We love coming here as a family, but the negative attitude is starting to ruin the experience. I hope the management pays attention. good service matters just as much as good ice cream.

I love Ritas, My family and I really look forward to their opening every year. This is the closest location to us. Sadly this location seems to never change their flavors, always the same. What we usually love about ritas is the flavors. Additionally, their customer service is not the best specially from the owner which I can be wrong but he is usually always there. Sometimes the seasonal workers are nicer. During a past visit I was also questioned the validity of my dog’s existence which were in the car and I even said I could pay for the portion. It’s truly a disappointment because we love Rita’s but this branch is not the friendliest. I hope change is on the way!