Rosati's Pizza

I called and inquired about sausage pizza and I got cheese pizza (no big deal) but I found a piece of hair in the box. Unacceptable.

I was told the pizza would be here in 40 minutes. It took an hour and 20 minutes and when I got the pizza it was cold. When I called after an hour I was issued a sort of apathetic apology and no real service or resolutions. When the pizza did arrive it was actually pretty great even though it was cold. If it arrived on time it would be 4.5 stars

Taofik the driver has a bad attitude and took almost 20 minutes to drive down the street. If they didn't have the tracker thing I wouldn't have noticed he sat in the same spot for 15 minutes around the corner from my house. Food was also cold I'm gonna add yo this post

My experience made me wished I stopped at steak and shake instead. Lol and i havent wished that since my college days. We went to bite into the pizza slices in the car and it was cold. We figured since we have eaten the pizza yet, that it would be cool. Lets call in. The owner stated that once it leaves the store. It's nothing they can do. No one offer to heat the slices beforehand and the know temp of the food. I checked the food for accuracy and not temperature cause it a pizza place that cooks at high temperatures plus we were seating outside the store eating 3 minutes after leaving. $23 were spent, half the food was cold and no accommodation could be made. That's wild to me! When asked and even begged if they could do anything cause we didnt want to eat cold pizza they offered .50 ce

I’ve been ordering from here since I moved to Tinley park. The first time I ordered I was so mad. Took a looong time for my delivery and the pizza was ice cold. Obviously I called and spoke to manager. She immediately explained why it happened (which I understood) and she made me a fresh pizza and got it to me right away for free. So I was happy. But then the next day the owner called me himself (completely unexpected) and he again apologized and promised the issue would never happen again. He was a stand up guy and from then on I was a life long customer. Since then, every experience I’ve had has been top notch and the pizza is always very good ! Highly recommend!