Roy's roti shop and lounge

The music was bumping, the lounge decor is very pleasing to the eye and they seem to draw a good bar crowd. I spent roughly 25 -30 minutes waiting to order a curry chicken & bussup shot. The woman at the front counter was overwhelmed and needed assistance. There should be someone handling door dash orders and someone focused on walk in customers. I definitely expressed my frustration and the woman did start to get a little testy … I’m sorry but the truth hurts at times as customers waiting also agreed with my point of view. No one should be waiting 25-30 minutes to order 1 simple dish. The woman did make up for the service with a free soda. I was so happy when i finally got my food, when i got back to Long Island to eat my food, which I would of eaten it before but there wasn’t one utensi

Visited the establishment to blow off some steam after a hard day of work. I was greeted at the bar by one of the rudest female bartenders ever. Lacks professionalism, common courtesy and decency when dealing with customers. Made my mood even worse. Roys needs to do better in picking people to provide service to others.

Great addition to the neighborhood! Fresh Caribbean eats all day long, and a nice bar and lounge for drinks.

Beats all the places on Liberty Ave for an authentic and tasty West Indian treats. Curry is top tier and flavorful.

So I went in around maybe 3-4pm , Customer service is definitely lacking . Was not greeted upon entering and the Chef took my order when she came out to give fresh food . As someone who worked in hospitality for 15 years definitely not a good impression . I ordered the chicken fried rice , now the chicken was moist and we’ll seasoned give that a 4.5 out of 5 the rice was spicy so definitely not children friendly and they type of rice used was off putting so I give that a 3 out of 5 . Overall all was okay . I’ll be back to try the rest of the food . But their Customer service is definitely a 1