Santini's New York Style Deli - Fairfax

People were very nice, menu had a lot of options, and the food is great! Good ingredients and came out nice and hot! I got the new yorker and curly fries. Hifhly recommend. The place also look fun, very New York theme.

On 8/27/25, I had lunch at this location. It was very unorganized. One person took our order on paper while we were in line, but when we reached the register, the cashier asked for our order again. We told them we had already given it to the other person, so the first employee had to come over and explain our order to the cashier. That was very time-consuming. On top of that, the food was not tasty at all.

THE PHOTO INCLUDED IS AFTER THE RECOOK. On November 20th, I received horrible customer service from Santini’s in Fairfax. I’ve been coming here for years. I’ve been in restaurant management for years (starting from fast casual to fine dining) and have a deep understanding of the proper customer service. The person at the register was rude but overly nice to other customers. I could tell they were judging me yet I’m a loyal customer and not that it should make a difference but also a tipping customer. I paid for extra meat and noticed that my sandwich barely has the regular amount, on top of that the onion rings were greasy, burned, and cold. I mentioned these two things and instead of acknowledging it, they were both argumentative before they even bothered to look at my items to validate m

This was our first time in Santini's since we keep driving by this place. To tell you the truth, I wasn't impressed by the ordering system where for example we didn't know if we pay now or later. The person who took the order didn't say anything and she didn't seem happy to be working there. The place seems clean with sports bar vibes mixed with low budget restaurant style decor. The cashier speaks very little English, barely understood what my husband said when he went to pay the bill and, as it's usual for him, joked around a little. After we paid and sat down, the sandwiches arrived quickly, not impressed by the presentation nor the taste. Check out the photos, not enough sauerkraut or coleslaw. My husband ordered 'New Yorker' corn beef and pastrami with melted provolone cheese toas

When you consistently pay almost 25 dollars for a sandwich: it shouldn't be burnt. Normally this place is great and much better than the other locations I've been to...but for the price and having a doordasher wait so long at the restaurant a new one was assigned? Not worth it. No response from customer service yet... And you added me to your mailing list! Wow. BBB, FTC... Update: The Reston store is just as bad. This is the second time they have burnt my food so bad it was inedible. The sandwich was slightly burnt and the clazone just crumbled. Despite blocking them, I am still in their emailing list. Still haven't heard from customer service from my complaint from almost a year ago. Zero quality control. I'll be posting the FTC report to both.