Sarku Japan

This is my first time at this restaurant it was quite upsetting. I ordered my food. The guy that Was in the far corner was plating the food he picked up raw shrimp with two spatulas and then took the same spatula and put it with my cooked chicken and then he picked up raw beef with the same spatula and put it on the grill and then went back to the cooked chicken that was already cooked. Mixing it up with the chicken that was contaminated from the spatula As far as I’m concerned that is cross contamination that is nasty. He could get somebody really sick if someone’s allergic to shrimp and they could die. I stopped him right away. I said what are you doing? I said you don’t do that. That’s cross contamination . He turned around and said yes this is what we do. I hope somebody does so

Very disappointing experience. My family chose Sarku Japan at Roosevelt Mall because of the long line, assuming the food would be good. We ordered three meals, including chicken teriyaki with fried rice, but received white rice instead. When I politely pointed it out, the employee (possibly a manager) raised his voice and handled it very unprofessionally. Worse, the food was undercooked and not fresh. The bento items (dumplings and rolls) were inedible, and we ended up throwing everything away. Definitely not worth the wait. Won’t be returning.

I had a terrible experience my co-worker was screamed at for picking up my order which she had the receipt for. the adolescent they had cooking the food screamed hey why are you taking 2 plates when they were paid for so she left one I get home and this is what was served Sarku I will be back for you to make this right I ordered chicken teriyaki. you overcharged me that’s why it was in separate containers, and that’s why the kid you have working can’t keep up with his job. Even if she picked up an extra plate there is no reason to scream as if someone stole something from behind the counter. “when she handed you the receipt. “ prior to you asking aggressively as I walked up to get my order. I want my refund and I’m bringing your rice back too! Terrible customer service I will not eat here

Foods are getting worse. Failed to control freshness of vegetables. The broccoli was terribly rotten. The cabbages were still blacked. I see why the line disappeared on Saturday lunchtime. Done. Hopeless. -------‐------------------------- Below is 8 month ago. I visit sarku japan every time when I visit Roosevelt Field Mall. Food tastes great as usual. Today, however, vegetables were not fresh at all. They were terrible. I am not sure if a franchise can even use such unfresh vegetables. Today was Saturday, and there were lots of people in the food court.

Sarku used to be my favorite place for food in the mall. But Everytime I come…. It keeps becoming my least favorite. The chicken is slimy, and has no flavor, and the noodles are…. Crumbly? Sticky? The Fuji Grill a few feet away has BY FAR better food