Shake Shack

I recently had an amazing experience at Shake Shack. From the moment I placed my order, everything was perfectly on time. I didn’t have to wait long, and the service was smooth and friendly. The food was absolutely awesome and delicious. The burger was juicy, fresh, and full of flavor. Every bite truly satisfied my meat cravings. The fries were crispy, and the shake was rich and creamy — the perfect combination. Overall, it was a great experience. On-time service, tasty food, and complete craving satisfaction. I would definitely visit again!

Redeye milkshake, chocolate milkshake, avocado chicken sandwich, and the shroom burger all tasted good. Plenty of seating. My food took about 15 minutes to come out. There are 2 burgers which don’t contain meat, these are good options for vegetarians.

Guy rudely yelled at me for checking the bags on the counter when I looked at them, saying don't look at other people's bags. Names on the bags were facing the kitchen and not the customers so customers couldn't see it only the staff unless they turned it around. My name was on the screen that showed orders ready for pickup. Turned out it wasn't ready for pickup but I thought it was one of the bags. Also turned out this specific shake shack has a policy that you can't come to the front, unless your name is called. Weird policy, what happens when you miss the bag? You just got to wait until the next random time they call names? Never seen that policy at a shake shack or any other pick up chain, ever. How was I supposed to know this? No sign or anything, just rude.

They have only 2 automated kiosks from which you may order. Inevitably a large group or a slow person will tie up the kiosks for 5 minutes or more. There is usually a long line just to get to the kiosk and order. Shake Shack should install at least 2 additional kiosks. The ordering process once you are at the kiosk is slow. When you try to checkout, it tries to upsell you more food. Then it asks you for a tip. Then it asks you to donate to a charity. Finally it asks you to pay. By the time I finished paying, I had already spent 10-15 minutes there. Once you pay, the incredibly long wait begins. People in front of us had been waiting 10-15 minutes just to get a simple small order. After ordering, I went to Dunkin (which is a 5-7 minute walk from Shake Shack), made a purchase, and walked bac

Service was great and the shack stack burger was on point! So much better than in n out!!!!!