Shake Shack Canton

I will say this was a disappointment on my last visit here. I ordered a # 1 large with no tomatoes and it came to just about 20 bucks. Now I dont mind but I think the prices are bit out of control. I did drive thru and was asked to pull around to the front of the restaurant to wait and it would be brought out. What a nite mare that parking situation is as well. Sad thing is I passed up a Five Guys to go here. Which is better in my opinion is 6 guys and cheaper by about 3 bucks. Update: The below review was based on my first experience. I revisited and did dine in and all was fantastic. Especially the shake, wow! The restaurant contacted me and I went back to give it another shot so posting review based on new experience. Orig Review below: The fries were cold and there was a tom

This Shake Shack location has really taken a turn for the worse. The customer service is horrible. The manager, who told me her name was Lakeisha, was extremely unprofessional, and unfortunately the staff seems to follow her lead. Jaliyah at the drive-thru was no help at all and had a very nonchalant “oh well, I don’t care” attitude when addressing customers. I placed a mobile order about 20 minutes before arriving and checking in, yet Jaliyah told me they “hadn’t even gotten to that on their end.” There was no apology or attempt to be helpful—just an attitude like it didn’t matter. I ended up never receiving my food and I’m still waiting on a refund for the order. I’ve never been to an establishment where everyone seems so bothered and unprofessional at the same time. It creates a very un

I paid for an Avocado Burger, I also paid for add-ons such as lettuce, tomato, and onions. There are NO onions The lettuce and tomato I got is a little sample of what they are supposed to be. Shame on this location. So bad service and product.

I was recently in the area with my kids and decided to get Shake Shack vs Chick fil a for lunch. The staff were friendly and brought our food out to the table. The food was hot and cooked fresh. The inside area is large with plenty of seating. They have a water station along with napkins, ketchup, etc. they have tablets to order your food - easy to use or you can tell an employee your order at the counter. I like how the menu isn’t large. The food was good and the kids liked it. The employee who brought us our food informed us we could get a free refill of our drink if we wanted. This location also has a drive thru, which is a convenient touch.

Ordered the double bacon cheeseburger. Cooked perfect and cool fresh toppings. Cringle fries were hot and crisp. The chicken nuggets were hot but not a value for the money. Service was awesome, and staff offered to refill my sods without me asking. Good experience overall. I'll be back soon