Shake Shack Center City - Rittenhouse

Employees top tier here. Had a homeless guy stumble in and approach me take his hat off and asked me if he could pray for me. Which kinda offended me cause I don’t really look like I’m going thru anything but whatever I was waiting for a burger anyway so he starts this prayer but right away the prayer was like talking about how he needs more women and stuff and one of the employees out of the corner of my eye like looked at me and made eye contact and gave me the “hey bro everything cool look” and I gave him the thumbs up and he thumbs up back but still the team at shake shack was in works making my food and setting up the play on the pray as the prayer continued for over 2 min the employee made eye contact with another employee to which the employee stepped up and saved me from the weird

I had to wait 5 minutes for a lemonade with no ice inside, then I had to wait an additional 3 seconds just to hear excuses. On top of that both of my burgers looked like two ducks put in together with their beaks. I’m sure Ray Charles could’ve done better!

Will (maybe the manager?) was incredibly, incredibly helpful. I had a delivery order pick up my food and then not move for half an hour. I was close enough to the location that I came to pick it up myself, and he said the driver picked it up half an hour ago. He very quickly offered to remake it for me on the double. He was super understanding and kind, and most importantly, went way above and beyond to help me. Thank you so much Will!

Good food, amazing shakes! My family and I all got burgers and shakes with no complaints! The shakes were oh so good! The right amount of thickness and not too sweet. The burgers were cooked to perfection and so flavorful!

This Shake Shack location is my favorite! The restaurant and bathroom were clean, and the staff was kind and accommodating. My burger and fries were hot and satisfied my craving. The custard here is the best—I never leave without getting a root beer float!