Shake Shack Dedham

Just had to try out Shake Shack in Boston. We dine in at 4pm on a Saturday. About 3/4 of seating capacity were taken; but not too crowded. Cheese fries has too little cheese! Patty on Shack burgers were burnt around the edges. Trash bins were overflowing. And there were a few fruit flies buzzing around our food as we dine! Branch manager need better oversight on this branch.

I really like the shroom burgers here but every time I order something is wrong and it takes way longer than the estimated time frame for pickup. For fast food it’s pretty pricey and you may end up spending a lot of money for a completely wrong order if you don’t thoroughly check your bag. And even if you catch the issue the staff are very difficult to grab their attention and fix it. Which also just tacks on to the already typically long wait. They are often busy which is understandable, but they also aren’t the friendliest and politely asking for assistance is usually met with an off putting attitude. The food quality is really hit or miss too. It’s often cold (or melted since they seem to make the drinks and shakes before the “hot” food is done) or looks like someone stomped on it befor

First time at shake shack. This place was packed when we arrived. So we ordered on the app to avoid standing in long ordering lines. Then it told us our food wouldn’t be ready for 35 minutes. I asked the manager for help as I was very pregnant and starving. He gave us fries and a drink to tide us over, looked at our online order and started making our food right away. I had accidentally ordered the spicy nuggets for my young daughter and he immediately offered to swap them out for regular ones. Great service! The food was also fantastic. Will be back.

Great food, I've never had a problem with Shake Shack. I got the ShackBurger, fries, and the CherryLime drink (super goooood, will get it again). The only reason it's not 5 stars is simply because the tables were unclean and it was a little difficult to manage with a small toddler. Other than that, the staff was friendly, the food was great, and the highchair for small kids was easy to locate.

Used the fast track for the first time. Feels a little unsafe since anyone can open the window and grab an order without confirming with a staff member, but I didn’t have any issues with my order, thankfully. I tried the new Black Truffle ‘Shroom Burger ($10.49). I already love the ‘Shroom Burger, but the black truffle elevated the flavor to another dimension. So, so good. My only gripe is that the burger is tiny for what you’re paying.