Shake Shack Empire Outlets - Staten Island Ferry

Service was INCREDIBLY good. The food was amazing, as well. However, the setup is less inviting than other Shake Shack locations, ie the tables and layout. Switching to the more stable wooden tables like the other locations could improve the esthetic.

The food was delicious but the staff were so rude and unprofessional, the place was not clean at all. I noticed They guy that should be cleaning is just watching the sodas fountain he was super rude when he saw a kid filling a cup of soda from the fountain he just dipped his finger in it and spilled it to the drain and cursing, he could've just warned him and let him go it's just a cup of soda cost maybe a dollar or less PLUS if they don't want anyone to refill or sneak drink, they should keep the fountain behind the register! Very unprofessional and unhygienic. I will Never visit this location again.

The place was clean and quiet, not very crowded at the time. The ordering process was simple, and the service was quick. Staff found to be welcoming and friendly. They have ample indoor and outdoor seating arrangements. Their burgers, fries, drinks, and shakes are popular. But, the items appeared to be a bit overpriced.

Ordered via app and when we got there (10mins), our order was ready. A very friendly and kind staff, Jon, greeted us and happily handed us our order. We went for the double shack BOGO and the $1 large fountain drink. The quality of the burger is always exceptional, even better with the BOGO promotion. The vibe and atmosphere provided by the staff made us feel welcomed. Much better experience this time compared to out orevious visits at this location!

Great Food, but crazy person arguing on phone, made everyone uncomfortable.