Shake Shack Suburban Square

So, I went to pick up my order today and noticed the restroom door was locked by keypad code. I was like, "Why do customers need a code to use the bathroom?" After I finally got the code from the cashier, and asking that question, the female cook totally yelled to the staff, "that customer is crazy." That comment was bold, super rude, and really bummed me out. When I talked to the manager, Autumn, about it, she didn't even apologize or try to fix things, and she was really dismissive. She actually agreed with the cook said and tried to claim she wasn't talking about me. Once back in my car, upon inspection, the hamburger was burnt, way past well-done; it was definitely not medium like I ordered and like Shake Shack promotes. Their app even lets you pick well-done, or not. I did go back

Shake Shack Suburban Square location has very good fast paced staff members that provide the food in a reasonable time. 😁 Door Review: It's funny that some days I could go through their side doors and some other days the side door is locked. I came back another day and all the doors were locked besides the left front door. I guess the business is trying to save on door ware n tear.

I went there tonight for a pick up order which the bag the food was packaged in was completely open allowing for the food to get old, i asked for a different bag to protect my food the food service worker Musu states “no she can’t have that” IT’S A PAPER SHAKE SHACK FOR MY FOOD I PURCHASED. awful customer service truly shouldn’t be apart of this establishment and will be reported to the fullest. Musu, do better for yourself and the company.

Solid spot for burgers in the area. The quality of the avocado on the avocado bacon burger was good. I probably wouldn’t order items with bacon from here again. The coffee donut milkshake was very tasty. You can’t customize with or without whipped cream on the ordering kiosks.

I’m a big Shake Shack fan. This one is nearby and it took me three bad experiences to be disappointed enough to leave this review. Me and the table next to me tasted our drinks at the same time and they were disgusting. The oil in the chicken was rancid, chicken dry enough to be barely edible. I watched my shake melt on the back counter for 10 minutes cause the runner was overwhelmed. It was a blinking red light that things in this kitchen are not clean, not at the right temp, and the bad attitude of the staff point to a managerial issue. I would be a repeat customer but this was the last visit for me. Time to clean house (literally) and figure out why the staff is slamming/throwing food down on the counter. Props to the one woman (cashier/counter) who was fighting for her life back th