Shane's Rib Shack- Douglasville

The sides were awesome..... fried okra and green beans. Perfect. The ribs (1/2 slab) was plenty to eat. The flavor was decent but not extraordinary. I have had much more memorable ribs. Have to order at counter and then they bring you your order. Staff was friendly. I will come back, but probably will try something different.

I’m very disappointed with my recent experience at this location. I ordered a large fried okra for $8.00, and the portion I received (shown in the attached photo) is completely unacceptable for that price point. What made the situation worse was the response from the manager on duty. She informed me that their portions “aren’t big” and stated that she “added more” okra just to make me happy, explaining that the normal large portion is actually less than what’s shown here. That is extremely concerning and does not align with reasonable customer expectations for an $8 side item. Customers should not have to question portion sizes or feel dismissed when raising a valid concern. If this is truly the standard portion for a “large,” then the pricing is misleading. Transparency and consistency

Great food, great atmosphere and amazing service! The manager is very attentive to the customers, even though we leave 40 minutes alway we always come back!

I had to leave a review. Good customer service is hard to find, but I just had one of the most pleasant interactions with the young, black, very pretty lady working the front today on 01/29/26 @ 1230pm. She was very friendly, greeted me with a smile and was very patient as I made my decision as to what I wanted to order. I only wished I had gotten her name to include in this post. She reminded me of my daughter and her parents and the store management should be proud. She is definitely representing them all well. Ofcourse the food was good to, but to me great customer service is where things start.

We took a group of 13 on Sunday after church to Shane's. Vicki, Chris, and the entire team treated us great. Good food, timely service, and friendly staff made this a great experience for all.