Smithfield's Chicken 'N Bar-B-Q

I'm not exactly easily impressed, but I've come here a few times, and everyone has always been so pleasant and helpful. Today, I got to watch their DM work, and he did a great job! Leading by example goes a long way with me. Speaking on leadership, almost every time I come in, I see some elder veterans, and the staff are always so good to them. Really makes me proud and happy to visit. Thank you to all the staff for all your hard work!

The staff was GREAT. First time here, and the staff walked us through all the items/options. Took a little bit for the food to come out to the table, but the wait was worth it. Chicken tenders, bbq, and all the sides were great.

The first time I ate from here was about 6 months and it was great. BUT my last 2 visits it has been awful! Slaw was dry and tasteless! Chopped BBQ was dry and for some reason every time I ordered vinegar sauce, and pay for extra vinegar sauce they forget to put it in my order. Fries are soggy! Hushpuppies tasted like they had been reheated too many times! I will not be spending my money there ever again!

Went to drive thru tonight and got a combo with dark meat and a combo with shrimp both with potato salad and stew and a gallon of tea. Worst potato salad and shrimp I ever got. Shrimp had more tiny dough balls than shrimp and the shrimp that was in there was less than a dime in size and didnt taste right the potato salad didnt taste good either. Stew barbecue and chicken was cold. It was horrible and I felt sick after I ate some of it. Worst 35.oo I ever spent!

Ordered ahead for pick up. Ordered a tailgate special. Got the text that our food was ready at 6:36 and it updated on the tracking that the food was ready as well. We got there probably 5 minutes after that. My husband goes in expecting to just grab the food and go as we had toddlers in the car ready to get home (reasons why we PREORDERED) he tells the First Lady he’s picking up and she looks at some receipts and walks away.. never comes back! Next guy taking orders sees my husband still standing there and asks if he needs help.. he tells him yes, we’re trying to pick up our food. The guy asks for the name and says the text and tracking isn’t accurate and it’ll be ready in 5-10 minutes. Well another 20 goes by and still no food, while watching the drive thru clear out and every family that