Sonic Drive-In

My son ordered a cheeseburger with a gift card he got for his birthday. The bun has mold all over the bottom. Refund process is ridiculous, they would rather make enemies than refund someone in a timely fashion. I dont want to spend 30 minutes (so far, now i have to wait for a phone call which i assume wont come for 2 days) to get 10 dollars refunded. What a waste of time. Edit: I have now contacted their customer support 3 times with the customer service person telling me all 3 times they can't issue my son a refund, that someone from the actual store will need to instead and they promise they will call me within two days. It's been a week and no phone call from any of the 3 times they have promised.

used to be $1.99 for a pretzel now it’s $2.19 and i have to pay for the cheese. they also made the pretzels smaller.

Ordered ice and mozzarella sticks, took forever to get both. The entire time I was waiting I could hear an employee coughing extremely loud from the kitchen. When I asked the cashier if that person was near contact with the food, he tried to say that person was working in the back?

Worst customer service I've ever experienced, especially from a manager. With no cars in front of me, I placed my order of an m&m blast a kids meal and 2 large cheese fries. I pull up to the window and receive my M&M Sonic Blast and 2 drinks. 4 cars pull up behind me, and still no food. 13 minutes pass. By the time my food arrived, my ice cream completely melted. Mind you, it's 90° outside. When the manager named Lynn handed me my food, I told her my ice cream had melted. She snapped back, raising her voice and telling me they only had 3 people working and people behind me. I said, "Will you please remake my shake?" There's no need to snap at me. I'm a customer just expressing myself. She shut the window in my face, and I could hear her loudly using profanity about the situation. My young

Even though I waited a long time and I was the only car there, my burgers still came out cold in the middle and they were made incorrectly. My tots were so burnt it was only greasy hard crisps left, no potato in them. It was so gross I couldn't even eat it. I called the sonic app customer line and had to talk to three different people, all of them lost service and then and I had to call back multiple times to repeat myself. They ask 20+ questions just to get me a refund even though they had all my information pulled up on the screen. Fast food is too expensive for it to be made incorrectly and come out uncooked, cold ans greasy.