Sonic Drive-In

Service here has really gone bad over the last year. In the last month I’ve left without ordering due to no response to the menu button 3 times. The food here is good if you can get an opportunity to order, but it’s not worth going to for the convenience of location anymore. The other one is like 5 minutes away by Walmart and they answered immediately. My old boss would have been ashamed to see people leave his business. FYI I had my food in my hand at the other sonic within 5 minutes.

Ordered online, drove 10 minutes to the store, checked in... Then proceeded to wait 10 more minutes, just for them to mark my order as delivered... So we gave them the benefit of the doubt for about 5 more minutes before having to press the red button... After contacting them they informed us that they accidentally cancelled our order while trying to cancel someone else's. Honest mistake, I get it... But then they give us our food and every bit of it is cold and/or hard and nasty... The guy tried telling me he will give me a free ice cream on my next visit... But one, not only am I and adult man, but I'm also lactose intolerant, I don't eat ice cream... And two, I have no plans whatsoever of returning to this location... I also want to let it be known that I am not the type to leave review

I placed an order using the Sonic App. I requested a burger with mayonnaise and pickles and I specifically requested no onion, lettuce or tomato. When I arrived, I checked in and the service was fast. My food was delivered to me very quickly. When I unwrapped my sandwich, It was clearly made with plenty of onion. I managed to scrape them off and eat it, but I shouldn't have had to do this. *Review Edit I appreciate your response. Thank you for taking the time to do so.

Came in earlier this one person was running the place by himself did a great job handling our orders I felt bad and wish he had help but it was amazing how he was the only one here and fulfilling the orders in a timely manner running all over it's amazing how one person could do all of that

This was my favorite Sonic in Grayson county. Lately after 10 mins of waiting for someone to respond to the red button being activated. You have to hit it again for anyone to answer. Then after 20 minutes you’re asking where you order is. Then the screen will state an employee is coming with your order only to ask where it is 10 mins later. This Sonic is extremely understaffed. Especially at night. I only ordered some ice cream… but this is every encounter at this point. I hope sonic can hire some employees or the business is going to go down hill with the wait times