Sonic Drive-In

The food and staff is very nice.I love the vibe the place gives off. I really hope it never changes to a modern theme. EDIT: So I went here again and I want to talk about Austin. The person who served us. Now he seemed like a great server and yes did serve the food great I would give him five stars. Honestly maybe you should give him a raise so he can buy for cigarettes and other stuff he takes in the parking lot. Though all together he seems like a nice guy that’s been through something. But I would honestly still go here and if you see Austin say hi for me please. Ok that’s all and thanks Austin!

I wish we would have gotten her name but the closing MOD tonight absolutely outdid herself and made me want to keep coming back to sonic! They messed up our order last night and she graciously corrected it for us and had the best attitude! We literally had to stop and take a picture of how amazing she made our sonic blasts look! I haven’t had one in years and was so excited for it last night just to disappoint but the young lady managing tonight takes pride in her job & it shows. She is what customer service and hospitality is about. Keep her, promote her!

So I've lived in Massillon for a long time and I have gone to Sonic enough times but not a whole lot. Anyway I have never gone to the Sonic and had respectful service. These young kids that work in there are incredibly disrespectful. Tonight I pulled up with my daughter to get some food and the manager as she so called herself came over the intercom and was automatically rude I mean instantly rude. Terrible tone sounded like she didn't give a crap super annoyed. I pull up to the window and she was snarky. She had somewhat of an attitude when I said that I didn't remember that they didn't have tap pay. And she came at me saying we've never had tap pay but she was rude and she was disrespectful. So being the 40-year-old woman that I am to the maybe 20-year-old girl she is, I looked at her an

We did a mobile order on the app and went here and the worker proceeded to say “we’re not making food only drinks”. Then when we told them we made the order on the app they said “okay pull up to the window” and made the food, terribly might I add. They gave me literal crumbs for my tator tots and my hot dog was old, they basically poured a whole bottle of mustard on it, and the bun was stale. This place has given us problems before but never this much.

Worst fast food experience I've ever had. All the stalls had broken speakers. Waited forever just to check in my mobile order. Waited forever for my food. Took well over 45 minutes total. Then get home and the food was all inedible. The corn dogs were so burnt we couldn't even eat them and my chicken wrap had one tiny piece of kitchen. Kudos to the girl working she seemed to be doing her best but the cook was in street clothes, looked like he was on drugs, and kept cursing loudly. Based on the condition of the food I can only assume he was on drugs if he served this to people. 🤢🤢 Thankfully I already got my refund from corporate chat support because I doubt I would've gotten it any other way.