Sonic Drive-In

Went thru around 1:30 and placed my order, that's when thing went bad. They kept repeating things I didn't order when they read it back to me. Finally got it right, or so I thought. Pulled forward, one truck in front of us, waited over fifteen minutes before they got their one bag order and left. Finally got our order, we pulled away and started checking the order. We ordered four items and they got only one right. The food wasn't even hot after waiting so long. We've lived in Oak Ridge for over fifteen years, and this is by far the worst service, food, and experience we've ever had there. Don't know if I'll go back.

These guys are always great and fast - late gets a bit slower but they get the job done. Only complaint is sometimes their ice cream machine is down late when I want it most. Always use the app for better deals.

Y'all BELIEVE these bad reviews on this business! They are rude, incompetent, absolutely NO customer service skills whatsoever,nasty mouthed and the managers point fingers at each other and belittle each other when the other is not there. Just trash! And I'm not even talking about the food. Parents, I wouldn't let your kids work here. They will not learn any communication skills when it comes to customers and that leadership has no value. I guess Eli Boyette doesn't check what his customers are saying. He can't be because the reviews that customers are saying are not encouraging him to address the ABUNDANCE of issues at this location. I am sure my review will not bat an eye either but I will say again to the good parents who's teens are getting jobs. AVOID THIS PLACE AND ITS DRAMA.

Oak ridge Sonic is a constant disappointment, we keep trying to give them a chance, but 27 minutes to get 2 d sodas, 2 shakes, and 1 sandwich. Then waited 5 minutes for requested spoons that never came. Not the first time they have screwed up, we waited 45 minutes for one for 1 sandwich that was left of an order was supposed to be a double bacon cheeseburger, when brought out it was a bun and 2 patties that's it. It would have been cheaper and faster to go to a stuff down restaurant. They never refunded the price of the burger they never made even after calling. Do not trust this sonic.

I absolutely hate the Oak Ridge Sonic. Honestly I'm amazed that they stay in business with how poor their customer service is. You can sit up to an hour and a half and still not receive what you've ordered. Just today I ordered two meals and sat for over an hour and then when I push the call button again they apparently lost the order or something? And then they said that they would make it and bring it right out and I waited for another 30 minutes. Then I'm finally getting to enjoy my food only they forgot to add a cheese cup for my pretzel. So I pushed the button again telling them that I needed my cheese cup and I have been sitting for at least 15 minutes and finished the rest of my food just waiting on a prepackaged cup of cheese. Every single time I come to this location it's somethin