Sonic Drive-In

Ordered smash burger combos, waited over 20 mints for our food and then the patties was burnt n the tater tots wer cold!, very disappointed, I’m new to the area about 8 months, love Sonics ,but this is not my first bad experience with this location,

ordered online. said est prepared time is 5 mins. headed to store and got there within 5 mins. expected to have to wait maybe a few mins over but when i pulled up only 1 car was in the stalls. still had to wait 30 mintues!! before even greeted with a cold “how can i help you” like it was a call center….. do better.

I have never eaten at sonic but this place makes me never want to. I have had 2 door dash orders to this sonic and each time was terrible. Long wait times, rude employees. The first time I waited 20 minutes for their order and the lady was extremely rude. The second time was even worse. The same rude lady was there and we waited a long time for them to even come on the speaker. And then after that we waited nearly an hour for the orders. Which was just milkshakes and a chicken wrap. And upon receiving the orders they forgot one of the milkshakes and when I told the lady she rolled her eyes. This place has the worst service I’ve ever seen. I will never come here again.

Public Service Announcement! This has got to be the worst Sonic I have ever been to. Not only did they have mobile ordering disabled. I stood and watch the entire building ignore the telephone ringing, while I was in front of their store. Customer service here is evidently non existent. I dare say that this is my last time visiting this location. I will gladly go where I will be appreciated as a customer. Beware everyone, you have been warned.

The service at this Sonic is absolutely horrid! We stopped in for a snack...an order of tater tots and an order of onion rings. We waited, and waited, and waited. 40 min we waited and still no food! We tried getting an update through the speaker but no one would even respond to us after we pushed the button. My husband had a Dr appt at the VA, and the extended wait time was causing him to run late. So we had to leave without our food! There is no excuse for making people wait 45 min for a 2 item order and not even give them an update on how long it would be for the order to arrive! I even had a nice tip out and ready to give our server. I'll never go to that location again! 😡