Sonic Drive-In

I hate adding a sucky review, but hopefully these reviews are prompting leadership to address things. First time at this Sonic after a city center visit. 2 hotdogs took over 10 mins. Pretzel was tasty (I'll get it again) but I realized that I was shorted a cheese dip. Cheddar peppers were okay, and I was missing the ranch. They did bring me a cup of water when I asked, so I gave another star for service. Not really flocking back to this place anytime soon.

First time ever coming to Sonic and it’ll be the last. The experience was genuinely unpleasant from start to finish. The woman on the intercom (a big-set Caucasian female with a visible “1997” tattoo) was extremely rude and aggressive, yelling through the speaker and speaking so unclearly that it was hard to understand what she was even saying. There was absolutely no attempt at basic customer service. When we asked about frozen shakes, we were met with a loud, irritated response of “we don’t got that, the ice cream machine is down” followed by a dramatic sigh, as if we were inconveniencing her by ordering. To top it off, the screen still prompted us to leave a tip, which felt pretty bold given the attitude we’d already received. When she brought the food out, we said “thank you” multiple

I had to post this rather than go back up to the window and let this female worker with her dirty underwear showing have it. Order just about daily thru the app for a slushee-she comes to my car says out of flavor so I give her another flavor. She finally comes back and the pic is what she gives me. I tell her it’s pretty messy. She says the is why she gave 1 napkin soaked in the slush and nastily walks away. I just drove off and opted to do this review. This is unacceptable and she needs to be dealt with by management because her attitude was abhorrent! District mgmt needs to pay this location a visit! Safe to say I will not be drinking this.

The food is great. The employees are friendly and personable. The only issue I have with this place (and I have no idea if this is an issue with all Sonic restaurants) is how long it takes to get your order if you use the app and choose to sit in a stall rather than use drive thru. It took 20-25 minutes to get our complete order (one item was missing when they brought it out). I imagine it would have been faster in drive thru. Very frustrating! Next time I go in going to try the drive thru and see if it's any faster. Also, it's been this way 4 times out of 5 that I've ordered with the app and chosen the option to park in a stall and wait for them to bring my order. Very disappointing.

I ordered my food at 2:40 and waiting in the pickup up spot till 3:30. When I got home the food was nasty and tasted old the mozzarella sticks were very hard can’t even take a bite had to throw away the whole order never order from here!!!