Sonic Drive-In

New GM seems intent to turn this place around. We were just passing through and saw a Sonic so my wife made me stop. :) Previous reviews were concerning but the service was fast and friendly and the food was good. No issues at all. The new GM even came an introduced himself. Keep it up!

There is absolutely no way this place can turn a monthly profit. I’m waiting for it to close and turn into something else. I’ve only tried multiple times, because my mom loves it. However they refuse service more than they provide it. The multiple times I’ve tried: 1. Ordered online and told when I arrived the order was cancelled because they’re too busy. 2. I’ve waited at the speaker for 10+ minutes only to be told it was cash only and when I said I had cash they told me they have no drinks and then when I said I didn’t need a drink they said they were closing… at 3:30pm on a random week day. 3. They said their system was down and couldn’t take orders. 4. Went to a stall and was told there were three people waiting for food and it would be a moment before they could take more orders. 5

I ordered a #10 without lettuce add onion with tots and With a medium banana shake . I also ordered jalapeno poppers the largest size. I waited over 30 mins for my order. Lady with red hair said they got my order ring up wrong into the drive thru and served me cold food. She should have remade it. Cause the chicken sandwich was so cold I had to throw away. I also had to throw everything away but the shake cause it was all gross and cold. Chicken Sandwich should of been 165 degrees internal and it wasn't. The breading was so hard I couldn't eat it. I couldn't go back cause I don't live in Shepherdsville, cause I live 30 to 45 miles from here in Louisville Kentucky... I paid almost $20 for this food and couldn't enjoy it on my ride home.. This is the worst food ever from Sonic have ate....

If you order DoorDash from here and it is late, it’s because they leave the driver sitting at the speaker for 10+ minutes without saying a word to them. No communication at all. And it is always like that, doesn’t matter the time or day of the week. Flabbergasted they remain operational. The two cars ahead of me in line ended up driving away without ordering because they simply weren’t spoken to and I had to back out of my dash order. There were people inside and they were open. I was speechless.

Everytime I come to pick up a order from here its minimum 30 minute wait with no one else there. 5 staff inside and still no eta for a single frozen dessert item. Don't waste your time coming here.