Sonic Drive-In

I don’t know what’s wrong with the Sonic lately I would go to it all the time in the past and I never had any issues with them but over the last month they have just been messing up in different ways. The first incident I ordered a Dr Pepper with no ice so then I get the drink. I start driving home. I take a sip mid drive and I noticed that it doesn’t taste like Dr Pepper. It taste like Diet Coke and I even smelt it to see if maybe my taste buds are off because Dr Pepper has a very distinct smell to it and it didn’t smell like Dr Pepper so then I go back and I explained to them what happened and they didn’t ask me what size my drink was or anything about the ice so I assumed that they were probably just gonna ask me at the window I get to the window. They immediately handed me the drink a

In any establishment mistakes happen and I was charged twice and even though it was an honest mistake that could literally happen anywhere. Lesley a manager there took time to refund me and not only refund me the money that was over charged but she also was very polite and respectful in process. Even though it wasn’t an outrage amount. I thought it worth of sharing.

Love Sonic but the one on Avenue B always has problems with their app and with their online stuff. Or their slush machine will be broken or they won't have ice cream. There's always something wrong wish they could get it together.

Horrible customer service! Y'all need to train your girls better. Vey disrespectful and condescending.

Ordered a meal and they put Hot peppers on my food. They were so hot they made me sick. Went back and asked for a refund and they acted like I was bothering them and that it would be a hug hassle. I ended up leaving out of my money with food that I could not eat. Terrible service and experience.