Starbucks

I have been visiting this Starbucks for the past two weeks, and they completely messed up my drink during my last visit. When I addressed the issue with the staff, they told me there was nothing they could do. I was given two drinks that both contained actual dairy, which is unacceptable for me. I can't believe their response was essentially a refusal to help; this was the worst service I've ever experienced at a Starbucks. The management or whoever is in charge really needs to speak to their staff about taking care of regular customers. The person I spoke to was named Brianna, and I'm not sure if her response was based on her discretion or company policy at this location, but it was appalling. I ordered two drinks, and accountability was not taken for the error. Because of this experienc

Great Coffee & View! Love my ceramic mug 🩷amazing place to relax and enjoy while you drink your morning coffee.

pro's - right on the hotel property - nice outdoor seating cons - they refused to give me a venti water after I spent $30 on purchases there - would only give me a small one - not available on order ahead - not much indoor seating for when it's hot outside

Loyal customer and recommend this location. It is always a pleasure walking into this Starbucks. Always busy and yet, the customer service is always outstanding and the staff are always friendly with superb drinks. Some of the customers could do a better job at cleaning up after themselves though, including cleanliness when using the restroom so others are able to use it after them and the staff does not have more work onto their busy plate. The location is within the Turnberry Hotel, so it is always clock work in there. However, the Starbucks staff is always on top of it and they manage to make sure the experience and ambience is tidy and presentable. If you are a frequent flyer, I have observed first hand how they take the initiative to remember the person's "the usual" order. Just give

This Starbucks is located at JW Marriott Miami, the coffee baristas are very nice and friendly. There is usually a line but the waiting time is reasonable. Enjoyed coffee and guava tea with my girlfriends as well as a slice of the pumpkin cake that was really good. Prices are on the higher comparing to other locations. Seating is available outdoors.