Starbucks

A terrible experience!! And this isn't the first or second time!! The person taking my order completely ignores my requests and just writes down the drink name. I clearly showed her the picture and told her what I wanted, but she seemed oblivious. She didn't smile the entire time, not even a "thank you." The barista was equally indifferent. When the coffee was almost ready, I asked the barista, "Is this two pumps of sugar and oat milk?" She answered "yes." But when I tasted it, it was completely different from what I wanted. The reason? The person who took my order completely ignored my requests!!!

Amazing! It's not necessarily the norm, nor is it required, but a small gesture can go a long way. I am a U.S. Army member stationed nearby and visited here for a quick snack. They didn’t allow me to pay as a show of appreciation.

The customer service was very disappointing. Having a bad day doesn’t justify treating customers with attitude. I was charged for add-ons that I never received, and overall, it was not a pleasant experience. If possible, I would give zero stars.

They listen to my drink sub for whole milk about 50% of the time. Its frustrating because I am normally in a hurry and gone until I realize my drink tastes like water (oatmilk). Not sure why its so hard since the same person who made my order also took it about 30 seconds prior and they arent busy.

The girl was slow and so confusion and she wasn’t look too friend to the customer And the shift was on Wednesday Feb 4, afternoon shift.