Starbucks Coffee Company

I was just there this morning and I always enjoy going there. I have my favorites like the both the morning Sarahs’, Amber and Nicole, but each one of the staff are kind, professional and helpful. What a great crew and great establishment. Keep up the amazing work you do Starbucks in Stow, Ohio!!!!! 👍😊

I don’t typically go to Starbucks very much anymore. I have a favorite local coffee shop that I like to go to. However, I’ve been to this Starbucks twice this week and the service was exceptional.. They were friendly and smiling, and I had a screw up on my order and they were still pleasant. I also have to say the cold brew is amazing. That’s what I got both times Cold brew absolutely delicious with just a touch of cinnamon powder on it. The pleasant Employees made the whole experience exceptional. I wanted to make sure that they got some type of recognition the two young ladies working the drive-through window on September 2 around 4:50 PM.

This location was great.... until it wasn't. 3 times now we have come to this exact location and ordered something hot. It was made cold., "well, I thought you meant to order it cold so I made it cold." We knew we ordered it hot. It's what she wanted and we paid for. The attached photo is the level of care you get after you tell them you did order it hot and that's what you want. No cares. No sorry. Just a half filled drink that leaves us wondering where the customer service to just make it right is. We didn't ask for anything else. Just to be made properly. And it also tastes terrible. Sad to see a staple part of the community turn to less than what you get at the towns McDonalds.

I love Starbucks and usually have a great experience at all locations. This location has given me issues. My drinks are always perfect but the staff here isn't always at the top of their game. I visited on 6/20/25 at about 6pm. A young man with long red hair took our order. Unfortunately, he was a TOTAL JERK. Downright rude and very condescending. He is the type of employee that will make me NOT COME BACK to this location. The only good thing was the young lady who made my drink was extremely friendly. Again, my interactions with Starbucks staff has always been very positive. This employee is a horrible representative for this location. Will not be back.

I go to this location multiple times a week before work. I use the app and order ahead and pick up at the window. On occasion my hot drinks are not full, but the taste is consistent. I’ve never had an issue with my drinks tasting “burnt”. The staff is super friendly for 5am! I appreciate the little notes they write on my cup and my coworkers find it cute too. It’s now become a morning check with them to see what they wrote on my cup that day. Thank you for bringing a smile to our faces and caffeinating me for my early shifts!