Starbucks Coffee Company

I don't leave reviews often but I felt the need to today. I got a matcha with cold foam via the app. Once I got there the man that made mine (I really should have gotten his name. I'm pretty sure he was the only guy there in the afternoon today, this was around 1:12pm on the 5th of March) told me he wanted to remake it because the lid wouldn't stay on the cup. Which is very sweet. But I mix the cold foam in anyways so I asked him to just switch the cup! He was really friendly about it and I appreciate the gesture on trying to preserve my cold foam layers. Also, the drink was made perfectly which is a plus. I'm not sure if reviews get passed on or whatever but I just want him to know that the experience was very lovely and made my day!

I ordered a venti ice white chocolate mocha, but I customized it and put no ice oat milk and no whipped cream. I have ordered this multiple times at this location. It is my go to drink when I received the first time. There was ice, I asked them nicely, I said, there's ice and the tag says, no ice the barista apologized and fixed it for me. Well, when I got it, the second time it had a fruity aftertaste, and it didn't taste anything like white chocolate mocha, i went up for a second time and told them that it had a fruity aftertaste. The barista then argued with me saying it shouldn't have a fruity aftertaste It just has a lot of oat milk in it and I told her that I get this all the time and it doesn't taste like that. It has a fruity aftertaste. She apologized and went to go make it again

Good coffee, slow service. This is a more consistent location than others around (Dahlonega or Cumming) and I’ve waited very VERY long times (upwards of 15 minutes) just to order! Usually the order accuracy is great and so is the flavor of the coffee I’m getting. I’m guessing it may be a staffing issue but the employees are trained well and their customer service is great.

There was a little mix up this morning with my drink but it was an honest mistake. A couple of the girls seemed a little sassy but the older lady (Im sorry I didn't catch your name) who took my order at the front counter was VERY sweet and apologized for my name not being written down. Definitely keep her around, she seems so nice and genuine. She has long hair kept back in a ponytail and was a bit older than the rest of the bunch. And my drink was delicious.

I had ordered a Pink Drink, and within 2 minutes it was finished. When I looked at the cup, I was shocked to see that about 80% of it was filled with ice. Basically, I paid $8 for a cup of ice. This was really frustrating, and since I was already on the highway, I couldn’t go back. I truly believe brands should pay more attention to things like this!