Starbucks Coffee Company

I am deeply disappointed with the customer service provided by this store. My sister visited the store today to redeem a beverage with her rewards for her birthday. Unfortunately, the cashier assisting her at the window scanned her app with her birthday reward and proceeded to charge her the full price for her drink. When brought to the cashier’s attention, she refused to rectify the situation and advised my sister that she should have informed her that she wanted to use the reward prior to her charging us. Upon contacting the store to inquire about a refund or any possible resolution, one of the shift supervisors insisted that no action could be taken and repeatedly instructed us to contact the corporate number. Fortunately, the corporate representative was able to assist us and issued an

I really enjoy Starbucks, but I’ve noticed a consistent difference in drink quality depending on the time of day. The evening shift always seems to get my order just right — the coffee tastes fresh, balanced, and made with care. However, the morning shift hasn’t been as reliable. The coffee often tastes rushed or off-balance, as if they’re trying to push drinks out too quickly during the busy hours. I get that mornings can be hectic, but the quality drop is noticeable compared to evenings. I’d love to see more consistency between shifts because when the drinks are made well, this location is great. Hoping the morning team can bring their quality up to match the evening crew!

Mel is such an awesome barista at the Del Rio Starbucks. He goes out of his way to make each guest feel at home. While my friend and I were having a meeting, he continuously checked in on us and refilled her in house cup of coffee. I haven’t seen this kind of exceptional service at a Starbucks in YEARS! Keep up the amazing hospitality Mel!!

Haven't gotten an order right yet. Although we did get a pup cup offered the last time. The drinks are not worth the hype.

Ordered 2 caramel ribbon crunch 1 venti 1 Grande. when I got there I had two grundas ready, I explained that I had 1 ventil 1 Grande, so I eneded up waited an extra 20 minutes for my venti.. was watching the girl behind the counter not follow my order at all, no 2% milk & no caramel crunch.. I was lucky I even got caramel, they seemed bothered to be there working.. so I got my drink and left, not going there anymore, I'll wait to get 1 in Uvalde Starbucks instead 🙃