Starbucks Coffee Company

My coworkers and I are daily customers at this location, spending approximately $750 per month. Given this level of loyalty, our recent experience raises serious concerns about customer service and management accountability. After receiving a drink with a hair in it, we were given a card stating, “The next one is on us,” without any explanation of limitations. When we returned the following day, we were still charged $3.70 and told the card was only valid up to four dollars. Why was this not clearly communicated? More concerning was a staff member questioning the cleanliness of our hands regarding drink stickers and then throwing the entire stack toward us in front of other customers. This was humiliating and felt discriminatory. Is this behavior consistent with Starbucks’ service standard

Super nice lady’s, Especially Sam. I ordered a grilled cheese and they were scrumptious as usual, But then she offered me a water! She was so nice. They asked me how I got here and I told them I biked here, They then asked if they wanted to seal up my bag! I politely declined as I was going to eat it here. This starbucks is my go-to.

Thank you Dawn!! I wanted more syrup in my coffee. She was so kind and even added more toppings because the toppings went to the bottom of my coffee. She did all this with cheer and a smile. Wow! Great customer service! Holidays are hard for me and she lifted my spirit. Kindness heals the heart. Thank you Dawn.

I came in with my mother ordered 2 drinks and 2 breakfast sandwiches. Waiting 20min for my order the while the girls are just chatting away and calling every other customers Name but Mine. I FINALLY Go check on my order and it was just off to the side NO CALLED MY NAME. I approached the pick up desk I said I guess the young lady forgot to call my name for order I was met with a smug look I approached the front counter said again my order was not called again met with a smug look no apology at all cold sandwich Frappuccinos are melted and again no apology no accountability nothing I paid $26 for order just to sit there cold and melted

The staff at the Cordelia Starbucks is top notch! They stay busy but they keep it moving. Nice and clean coffee house to sit in.