Starbucks Coffee Company

I absolutely love the Waugh Chapel Starbucks in Gambrills, MD. No matter what time of day I come, the staff is always incredibly friendly and welcoming. They do a great job getting you in and out in little to no time. I usually go through the drive-through, but lately I’ve been going inside as well, and I’m always impressed with how well staffed they are. They’re able to keep things moving smoothly for both in-store orders and the drive-through without sacrificing quality or friendliness. Everyone is consistently pleasant, helpful, and willing to go above and beyond to make sure your order is right. This is definitely one of my go-to Starbucks locations, and I always have a great experience here.

This Starbucks is absolutely amazing! The entire team is incredibly friendly, welcoming, and genuinely kind. Every time I walk in, I’m always happy to be there because they treat you like family, not just a customer. The atmosphere is warm, upbeat, and consistently positive. A special shout-out to Kasey, who always goes above and beyond to make each visit special. You can truly feel the care and passion from everyone working here. Hands down one of the best Starbucks locations—thank you for always making my day better! ☕️💚

I had to run some errands in the shopping center and needed coffee. I went right into the store where I was greeted with a smile and welcoming tone. I didn’t have to wait long for my coffee and everyone I interacted with was pleasant and professional. It’s nice to visit a store where the employees are attentive to the customer and not just scrolling on the phone. Fantastic customer experience!

I ordered a Grande Iced Matcha Latte with no ice in a Venti cup through the app. When I picked it up, the drink was noticeably underfilled as shown in the photo. I was told it was because I didn’t ask for ice. But Starbucks policy is to fill drinks to the standard beverage line especially when no ice is requested not leave a huge gap like this. I essentially got a grande matcha with room for ice that never existed, and it felt like I was paying full price for less product. This was disappointing, especially since I paid for a full drink and received much less. I love Starbucks, but experiences like this make me question whether customizations are being used as excuses to cut corners. Please ensure staff are following proper procedures for no-ice orders.

It’s one of the best places to have a coffee. unfortunately, there are not many options for coffee shop in the Crofton area, only two more places around. But, this Starbucks is my favorite mainly because it has the best coffee cake and croissant around, as well as, the dairy free milk options, by the way, for me the coconut milk is the best option with a cappuccino or a Latte. The only negative thing about Starbucks is that they should offer gluten-free and lactose-free options as food, specially nowadays there are many people with allergies to certain foods, I just found a snack of marshmallow that was it.