Starbucks Coffee Company

So, this is a rest area on the turnpike, so you'd think people would want to get their coffee and then get back on the road. But, no--there's a line out the door. I'm here for EV charging, so I have time to kill, but I'm astonished that people are waiting in line 25 minutes or more for Starbucks. And there's only one size of everything (Grande). Also, the prices here are higher, which makes sense, being at a rest area/travel plaza. Still, the employees are great! Taking their time to be pleasant to each customer.

It’s great to have a Starbucks option at the service plaza, but the quality really needs improvement. Stopped by the Starbucks at this Service Plaza during my recent trip, expecting a decent pick-me-up. Ordered a small mocha, and to my surprise, I was charged over $7. Now, I wouldn’t have minded the price if the quality had matched the cost, but this was hands down the worst mocha I’ve ever had. The drink lacked the rich, smooth texture I associate with a good mocha. It was overly watery, barely had any chocolate flavor, and the espresso tasted burnt. It honestly felt like they had diluted one mocha to make two, completely ruining the taste. A well-made drink could have justified the steep pricing, but unfortunately, this one left me disappointed. We stopped here mainly because of the St

Heidi showed outstanding customer service today. Even though the café was packed, she stayed patient, friendly, and quick with everyone. She helped me with an order issue in the kindest way, and her positive attitude stood out.

A Starbucks with employees so disgruntled it was unbearable. They had the gall to be annoyed at me for ordering a sandwich on the app they were out of. After 10 minutes someone finally told me that they were out of that one. They offered me a replacement but then acted annoyed with me again when I asked if the difference in price would automatically be adjusted. I expected the answer to be a simple yes. It was only a couple of bucks difference but I spent about 15 minutes getting it back.

Literally just watched the only guy on shift at 5:30pm on 9/11 use the urinal, skip the wash station, and walk right back into work and grab a customers cup to make a coffee. No joke.